Datalink issue management tool

The datalink services (DLS) issue management tool provides a user interface to record issues, assign responsibility for their resolution, be notified of any changes and to see their status.

In the past the Central Reporting Office (CRO) provided a tool to manage problem reporting, investigation and resolution when local resolution was not possible. Although the responsibility for problem resolution now lies with the SESAR Deployment Manager (SDM), it has been agreed that the current tool should continue to be used to track problems.To avoid making too many changes, the tool will continue to include some references to the CRO (for example each ticket has a 'CRO' prefix) and will continue to be referred to as the CRO Issue Management Tool (CIMT).