Datalink issue management tool

A tool to track and manage problems with the datalink service reported by stakeholders.

Log in Access conditions

The datalink services (DLS) issue management tool provides a user interface to record issues, assign responsibility for their resolution, be notified of any changes and to see their status.

Background

In the past the Central Reporting Office (CRO) provided a tool to manage problem reporting, investigation and resolution when local resolution was not possible. Although the responsibility for problem resolution now lies with the SESAR Deployment Manager (SDM), it has been agreed that the current tool should continue to be used to track problems.To avoid making too many changes, the tool will continue to include some references to the CRO (for example each ticket has a 'CRO' prefix) and will continue to be referred to as the CRO Issue Management Tool (CIMT).

Access conditions

To request access to the tool, please contact us.

Issues

If you are experiencing issues with accessing or using the tool, please contact us by using our page's contact form.