The Central Claim Management System (CCMS) is a web interface allowing authenticated users to report post-event operational problems involving the unexpected behaviour or inadequacy of NM procedures, data and/or systems. Such users can submit complaints regarding NM operational services to the Network Manager Operations Centre by creating an operational incident in the CCMS.
The CCMS allows the originator of the claim and all known authorised persons from the same organisation to trace and monitor the investigation and further processing of the claim and retrieve a response as to how it will be resolved.
With CCMS you can:
- Submit an operational incident report;
- Trace, monitor the claim processing status and obtain a response regarding resolution of the claim.