You will find a diverse selection of articles from front-line staff, senior managers, and specialists in operations, human factors, safety, and resilience engineering in the context of aviation, healthcare, maritime, and web operations. The articles reflect surprise handling by individuals, teams and organisations from the perspectives of personal experience, theory, research, and training.
HindSight - Winter 2022
Handling Surprises: Tales of the Unexpected.
Welcome to issue 34 of EUROCONTROL’s HindSight magazine, the magazine on human and organisational factors in operations, in air traffic management and beyond. This issue is on the theme of Handling Surprises: Tales of the Unexpected.
"Success in the past is not a guarantee of the future."
Download the full report to find out more, and share it within your networks. We hope that the articles trigger conversations between you and others.
Can't get enough of HindSight? Subscribe to get notified when a new magazine comes out! The next edition, 'Just Culture...Revisited', comes 10 years after the issue on 'Justice and Safety'. We welcome articles on any aspect of just culture in operations in aviation and other sectors where lessons may be transferable. We especially welcome articles written by or with operational staff, bearing in in mind that operational staff are the primary readers.