European AIS Database (EAD) Client Satisfaction Survey 2019 Report

As part of the continuous quality assurance work, the Network Manager Directorate (NMD) launched in April 2019 the major EAD Satisfaction Survey for Data Providers in order to get their perception of their usage of the EAD services and tools.

This document provides the quantitative and qualitative results of the EAD User Satisfaction Survey for Data Providers 2019 covering all services used by EAD Data Providers enabling them to fulfil their obligations as providers of aeronautical data.

It provides the complete quantitative and qualitative results as well as initial findings and recommendations for EAD’s follow-up.

The survey was available for feedback collection between 19 Mar 2019 and on 23 Apr 2019.

Annex

This Annex contains the comments for every set of questions as provided by the survey respondents.

Clients were invited to add, as a free text, any comments that they considered of value for this survey or for the EAD service.

Files

EAD Client Satisfaction Survey 2019 Report