Customer guide to charges

The Central Route Charges Office (CRCO) runs an efficient system for the cost recovery of air traffic services made available to airspace users.

On behalf of EUROCONTROL’s Member States, the CRCO bills and collects route charges that fund air navigation facilities and services and supports Air Traffic Management developments.

Each aircraft operator receives a single bill per month in EURO, no matter how many EUROCONTROL Member States were overflown. The CRCO also bills and collects, on a bilateral basis, terminal charges on behalf of Member States (see Part B. of this guide), air navigation charges on behalf of non-Member States (see Part C. ), as well as communication charges in the Shanwick area (see Part D. ).

The billing and recovery of air navigation charges by EUROCONTROL is indispensable in ensuring that air navigation facilities and services are steadily financed and safely operated, paving the way for the future evolution of the pan-European Air Traffic Management (ATM) system in the context of the Single European Sky and the European ATM Master Plan (SESAR).

Changes from the previous version of the Customer Guide are shown in red colour.

The Customer Guide to Charges provides information on the different charges levied by the CRCO, in particular the charge calculation methods, the basic billing documents, the methods of payment and the submission of claims.

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Customer Guide to Route Charges