Customer guide to charges

CRCO Customer Guide to Charges - Nov 2022 - Cover
CRCO customer guide 2022

The Central Route Charges Office (CRCO) runs an efficient system for the cost recovery of air traffic services made available to aircraft operators.

On behalf of EUROCONTROL’s Member States, the CRCO bills and collects route charges that fund air navigation facilities and services and supports Air Traffic Management developments (see Part A). As an aircraft operator, you will receive a single bill per month in EUR, no matter how many EUROCONTROL Member States were overflown.

The CRCO also bills and collects, on a bilateral basis, terminal charges on behalf of Member States (see section A.2), air navigation charges on behalf of non-Member States (see section A.3), as well as communication charges in the Shanwick area (see section A.4).

The billing and recovery of air navigation charges by EUROCONTROL is indispensable in ensuring that air navigation facilities and services are steadily financed and safely operated, paving the way for the future evolution of the pan-European Air Traffic Management (ATM) system in the context of the Single European Sky and the European ATM Master Plan (SESAR).

Relevant changes from the previous version of the Customer Guide are shown in red colour.

The Customer Guide to Charges provides information on the different charges levied by the CRCO, in particular the charge calculation methods, billing documents, methods of payment and submission of claims.


Customer Guide to Route Charges