Managers and operators follow their own safety path. Each one tends to implement safety, but the two do not always practise the same kind of safety.
Generally, managers use a work-as-imagined approach, building safety via rules and norms in anticipation of situations (regulated safety). On the other hand, operators opt for a work-as-done approach, producing safety through responsive answers to situations (adaptive safety). This may lead to misunderstandings, conflicts and even safety events.
That is why exchanges between different professionals help to fill the gap between work-as-imagined and work-as-done. These exchanges can be more accurate if both sides follow the “put-yourself-in-other’s-shoes” concept.
Read the HindSight article to learn more about regulated and adaptive safety and the “put-yourself-in-other’s-shoes” concept.