- Network functions
- Strategy and development
- Disruption and crisis
- Forecast, monitoring & analysis
- Network Operations
- Operations planning
- Communication, navigation and surveillance
- Technical Systems
- Network Manager contacts
Network Operations library
Access directly a sub-section of it through its dropdown menu or use the tabs below.
The NM Library contains: the HANDBOOK, User guides, Release information, Service leaflets and forms and other operational documentation
Note to users:
- Check the documentation update dates here.
- In order to receive regular information on the evolution of our operational procedures and services (e.g. changes in the Network Operations HANDBOOK, publication of new NM Release Notes, ...) please subscribe here.
Network Operations HANDBOOK
The Network Operations HANDBOOK contains:
- detailed procedures applicable to ATFM,
- detailed procedures applicable to flight plan addressing and distribution.
The Network Operations HANDBOOK together with the Network Operations Procedure Updates which take precedence over the procedures published in the HANDBOOK must be accessed through the NOP portal (consult the related portlet).
ICAO Regional Supplementary procedures relating to flight plans and ATFM are published in ICAO Doc. 7030/4.
Network Operations user guides
The user guides provide assistance in using NM operational applications.
NM User Forum information
Archives of former User Forum presentations: 2018 - 2017 - 2016 - 2015 - 2014
Multiple presentations describing the evolution of Network Operations and related services are delivered every year at our NM User Forum.
NM Release & Deployment information
The NM Releases Notes and the related Deployment Plans describe the new or modified operational functions which are planned for implementation in the future. The objective is to provide users of the Network Operations systems with advance notice of modifications that may have an impact on their operational procedures and/or systems. An archive of former Release Notes is available here.
Any questions related to the NM Releases (content, schedule, etc.) may be sent to email@example.com
Regular NM Operations systems maintenance windows: all related information is available here
EAD Release information can be found at the same location
Network Operations forms
CACD Data forms
Intended for ENV Coordinators only, use these forms to request an update of the CACD data (former ENV Data).
Operational Problem Report form
Important notice:This form is used to report to the Network Manager of suspected problems which consequently had an impact on the provision of ATM (such as erroneous messages from ETFMS) or in a process (such as treatment of Flight Plans or allocation of slots).
The primary media for reporting an operational problem to the Network Manager is the Central Claim Management System: CCMS. These forms may only be used when the user cannot access CCMS.
Request for messaging/addressing form
for Aircraft Operators only, this form covers the request, to send to a SITA or AFTN address, the provision of ATFCM and/or IFPS messages by EUROCONTROL .
NM catalogue - Leaflets and factsheets
The NM Catalogue has been designed as a quick and clear reference for the Network Manager users, it aims at providing an easy overview of the support the Network Manager Directorate can provide, in particular:
- to inform external users about our services, tools and access conditions to them;
- to link to further information, making sure that the external user finds his/her way throughout the EUROCONTROL support services.
The service leaflets and factsheets provide an additional synthetic view on various key functions of the NM service support.
Service Request forms
The forms listed below allow users to request access to the NM operational services and products (e.g. applications).
NM Service Request Form
To apply to the following NM operational services/applications: NOP Portal, CHMI, CCMS, and NM B2B (such as ‘Flight Plan validation’ or ‘Route Generation’).
EAD Service Request Form
To apply for AIP information, both in AIXM format (SDO) and in PDF (PAMS), as well as NOTAM information (INO). Access to these services can be requested separately or in combination and are subject to an EAD Data User Agreement.
Self Registration Form
To keep your identity details up to date and receive information on the operational services evolutions (such as Release Notes, HANDBOOK updates).
Other operational documents
- NM ATFCM Procedural Contingency Plan Winter 2018 - 2019
NM ATFCM Procedural Contingency Plan Summer 2019 (valid as of 31 March 2019)
This document addresses the contingency procedure to be carried out in the event of a long-term ETFMS failure.
NO Flight Efficiency User Manual
The purpose of this User Manual is to frame the support of the FEWP within the NMOC.
Flow Management Positions (FMP) Addresses
This document provides the operational contact details of the Flow Management Positions (FMP).
Responsibilities Document for the Application of Air Traffic Flow Management (ATFM)
This Document provides details of responsibilities and requirements for the implementation and application of air traffic flow management
Airspace Design Library
Airspace Management and Operational Planning documentation (ERNIP, ASM Handbook for FUA, RAD)
Airspace Management Library
See the complete list