For real-time ATFCM problems which require immediate action contact our E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible, please call the Central Flow Helpdesk for assistance:
+32 2 745 19 01
URGENT operational flight planning problems
For real-time operational queries about flight plan messages sent to the IFPS system, please call:
FP1 – Brussels: +32 2 745 19 50
FP2 – Brétigny: +33 1 69 88 17 50
Post-event investigation of problems
To report post event operational problems or anomalies create an Operational Incident in the Claim Management (CCMS) application and contact the NM Incidents team. Initial response time for post-event investigation is within 3 working days.