Cross-border air navigation services
Maastricht Upper Area Control Centre
Performance through innovation.
About
The Maastricht Upper Area Control Centre (MUAC) manages the upper airspace (from 24,500 to 66,000 feet) over Belgium, the Netherlands, Luxembourg and north-west Germany - one of Europe’s busiest and most complex airspace areas.
We are pioneers in the delivery of customer-focused, reliable and impartial air traffic management services.
We are the only cross-border civil-military air navigation service provider in Europe and have played a pivotal role in integrating European airspace, building our services around traffic flows not national borders.
Safety
This is our top priority! Our safety management system and robust safety culture contribute to an excellent safety record.
Multinational
Our multinational approach ensures that civil and military air traffic is managed as efficiently as possible irrespective of national boundaries.
Performance
We aim to deliver the highest possible level of performance through safety, punctuality, cost-effectiveness and environmental responsibility.
Productivity
We record the highest levels in controller productivity and sector throughput in the core of Europe.
Innovation
We are committed to developing innovative and proactive solutions to address the structural limitations of our congested airspace.
Customer focus
Our customer-oriented approach allows us to offer independent, transparent and flexible responses to our customers’ operational challenges.
Expertise
Our MUAC ATM Knowledge Centre (MAKC) relies on close to 50 years of experience in efficiently managing air traffic across borders and guarantees a 25% improvement in ATM service delivery performance.
Unique customer services
MUAC has launched its Customer initiative with the aim to address trajectory inefficiency by proposing optimal flight plan opportunities to aircraft operators. In addition, MUAC now also hosts the ATM Portal, a special platform that gives all users the ability to collaborate, to share data and information, and to act on a range of cost-saving and environmental opportunities.
Operational contacts
Tactical support and pre-tactical planning
Helping you through any (pre-)tactical questions/issues.
Flow management position pre-tactical cell
- +31 43 366 1473
- +31 43 366 1320
- Send a message
Test and check-flight approvals
Get your prior authorisation for a test/check flight in MUAC airspace.
MUAC Supervisor
- +31 43 366 1330
- +31 43 366 1320
- Send a message
Incident investigation and notification
Helping you with safety-related operational events in MUAC airspace.
Incident investigation department
AIRAC information and flight planning advice
Nattenheim height monitoring unit
Do you wish to use the NTM HMU? Coordinate with us: a 3-hour prior permission is required.
MUAC Supervisor
- +31 43 366 1330
- +31 43 366 1320
- Send a message
Karlsruhe UAC Supervisor
- +49 721 6903 216
The Tactical Capacity Manager on MUAC’s flow management position is the (pre)-tactical focal point for any aircraft operator operations control centre in regard to any flight through MUAC’s area of responsibility.
The MUAC Tactical Capacity Manager on duty is on-call to assist you in the pre-tactical and tactical phases. If you are an aircraft operator and require any urgent assistance, please contact our flow management position Tactical Capacity Manager at any time using the dedicated aircraft operators hotline.
Our team will be happy to provide aircraft operators with any tactical support (on the day of operation) or pre-tactical planning support on D-1+ ( the day before operations or beyond) relating to your flight(s).
We are able to advise you on the most favourable routeings and re-route possibilities for your flight if required tactically. We can also provide updates to you on the latest status of pre-tactical ATFM regulations, sector configurations, forecasts or slot and other operational issues.
For all these topics, contact the flow management position pre-tactical cell via:
telephone: +31 43 366 1473
fax: +31 43 366 1320
email: [email protected]
Test/check flights are subject to prior approval by the Executive Duty Supervisor at the EUROCONTROL Maastricht Upper Area Control Centre (UAC). Aircraft operators wishing to perform a test/check flight within MUAC airspace are requested to submit details at least 24 hours in advance by filling the web form below or sending an email for acceptance.
For any other enquiries, please contact the Executive Duty Supervisor
telephone: +31 43 366 2022
fax: +31 43 366 1320
email: [email protected]
Inquiries on safety-related operational events within the MUAC airspace can be addressed to our incident investigation department.
Our investigators will analyse the event and provide feedback as soon as possible. Please note that they are not able to investigate scheduling and delay issues, e.g. relating to EU passenger rights, nor can they help answer any generic enquiries on specific flights or airline operators.
email: [email protected]
If you wish to use the Nattenheim height monitoring unit (NTM HMU) for RVSM purposes, please notify us three hours in advance.
Contact the MUAC Supervisor
telephone: +31 43 366 2141
and the Karlsruhe UAC Supervisor
telephone: +49 721 6903 216
flights
flights per day on average
flights on our peak day (8 July 2022)
flights arriving on time
of multinational airspace
Operations and services
Maastricht UAC ATM Portal
Automatic Dependent Surveillance Contract (ATS-B2)
2021 Customer initiative
Tactical support and pre-tactical planning at MUAC
AIRAC information and flight planning support
Free route airspace at Maastricht UAC
Controller-pilot datalink communications at our Maastricht UAC
Incident investigation and notification at MUAC
Cartography
Maastricht UAC Air traffic management knowledge centre
Test and check-flight approvals at MUAC
Operations and services
2021 Customer initiative
AIRAC information and flight planning support
Automatic Dependent Surveillance Contract (ATS-B2)
Cartography
Controller-pilot datalink communications at our Maastricht UAC
Free route airspace at Maastricht UAC
Discover
Governance
MUAC is operated by EUROCONTROL on behalf of Belgium, Germany, Luxembourg and the Netherlands. The Maastricht Decision Making Body facilitates decision making by determining a common position for the four States.
Latest highlights
Without the States agreeing, the fundamental change will not happen
MUAC pioneers digital connectivity between ground and air with ADS-C
A practical approach to civil-military interoperability
Peggy Devestel joins EUROCONTROL as Director Maastricht Upper Area Control Centre
LORD adds speed and flexibility to decisions by Maastricht controllers
