flights per day on average
flights on our peak day (2018)
flights arriving on time
of multinational airspace
Operations and services
Controller-pilot datalink communications at our Maastricht UAC
Free route airspace at Maastricht UAC
Maastricht UAC Air traffic management knowledge centre
The Tactical Capacity Manager on MUAC’s flow management position is the (pre)-tactical focal point for any aircraft operator operations control centre in regard to any flight through MUAC’s area of responsibility.
The MUAC Tactical Capacity Manager on duty is on-call to assist you in the pre-tactical and tactical phases. If you are an aircraft operator and require any urgent assistance, please contact our flow management position Tactical Capacity Manager at any time using the dedicated aircraft operators hotline.
Our team will be happy to provide aircraft operators with any tactical support (on the day of operation) or pre-tactical planning support on D-1+ ( the day before operations or beyond) relating to your flight(s).
We are able to advise you on the most favourable routeings and re-route possibilities for your flight if required tactically. We can also provide updates to you on the latest status of pre-tactical ATFM regulations, sector configurations, forecasts or slot and other operational issues.
For all these topics, contact the flow management position pre-tactical cell via:
telephone: +31 43 366 1473
fax: +31 43 366 1320
Test/check flights are subject to prior approval by the Executive Duty Supervisor at the EUROCONTROL Maastricht Upper Area Control Centre (UAC). Aircraft operators wishing to perform a test/check flight within MUAC airspace are requested to submit details at least 24 hours in advance by filling the web form below or sending an email for acceptance.
For any other enquiries, please contact the Executive Duty Supervisor
telephone: +31 43 366 2022
fax: +31 43 366 1320
Inquiries on safety-related operational events within the MUAC airspace can be addressed to our incident investigation department.
Our investigators will analyse the event and provide feedback as soon as possible. Please note that they are not able to investigate scheduling and delay issues, e.g. relating to EU passenger rights, nor can they help answer any generic enquiries on specific flights or airline operators.
If you wish to use the Nattenheim height monitoring unit (NTM HMU) for RVSM purposes, please notify us three hours in advance.
Contact the MUAC Supervisor
telephone: +31 43 366 2141
and the Karlsruhe UAC Supervisor
telephone: +49 721 6903 216
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MUAC is operated by EUROCONTROL on behalf of Belgium, Germany, Luxembourg and the Netherlands. The Maastricht Coordination Group facilitates decision making by determining a common position for the four States.