We are the world’s largest long-haul airline – and in dealing with the challenge of a global pandemic the major issue we face is that no government has put in place a proper protocol for managing the aviation impact. There is no proper direction. Decisions are made and then sometimes changed overnight, so the airline industry doesn’t know exactly what to expect from day to day. Pandemics happen, epidemics happen, natural disasters happen and there are security and terrorism incidents and normally there is a clear direction to follow immediately after. But with this pandemic I don’t think any airline CEO in the world knows exactly what to expect tomorrow. We have no ability to plan.