Privacy and website terms of use

EUROCONTROL protects your personal data in accordance with the EUROCONTROL Regulation on Personal Data Protection (PDF) adopted by the Permanent Commission on 20 March 2024. This established the Data Protection Supervisory Board (DPSB) to monitor and enforce EUROCONTROL’s compliance with its data protection regulation.

The EUROCONTROL website offers an insight into news, topics and activities of the organisation to a wide range of people interested in European air traffic management (ATM). It also displays EUROCONTROL’s project or programme sites which are of interest to the European ATM community.

Some of the services offered on our website require the processing of your personal data. Below we give you an overview of the ways this website processes your personal data including the use of cookies and social media. The personal data we collect is divided into the following subsets:

We are committed to ensuring that your privacy is protected.

The only information gathered during general browsing is from standard server logs and analytical tools. These include your IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the website that referred you to us, the files you download, the pages you visit, and the dates/times of those visits.

Additionally, personal information may be collected in case of registration, subscription to one of our online services or products or events, or contact request (see section “Data Privacy”).

The information gathered during general browsing of the “eurocontrol.int” domain is used to analyse trends and usage of the EUROCONTROL website and to improve the usability and usefulness of the site. It is not connected with any personal information.

EUROCONTROL uses traffic log cookies and third party analytical cookies to analyse data about webpage traffic and improve our website according to customer needs. EUROCONTROL only uses this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline certain cookies, and withdraw your consent at any time in section 6 of this page. This may prevent you from taking full advantage of the website.

The following cookies are necessary for EUROCONTROL and to allow you to fully use the eurocontrol.int website:

• cookie_agreed: this cookie is needed to see if we may store cookies on your device;
• has_js: this cookie checks if you have JavaScript enabled; and
• PHPSESSID: this cookie keeps track of your current session.

• _pk_id (Store time: 13 months), _pk_ref (Store time: 6 months),
• _pk_ses, _pk_cvar, _pk_hsr (Store time: 30 minutes): Matomo cookies;
• ARRAffinity: this cookie is needed to load the NSV map on the homepage (Store time: end of session).

EUROCONTROL uses Matomo and web analytics tools to analyse website traffic and thus allowing us to better understand how people use the site and to improve our website and user's experience. Matomo sets cookies on your device. However, EUROCONTROL only uses this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Analytics cookies track visitors' information such as: IP address (which is masked), location, time of the visit, URL of the page viewed, downloads performed, links that were followed, browser language and version, etc. This information is being used to prepare aggregated, anonymous statistics reports of visitor activity.

YouTube: Some videos available on the EUROCONTROL website are embedded from EUROCONTROL corporate YouTube channel. YouTube’s privacy-enhanced mode is enabled: This means that YouTube will not set cookies for a user who views a web page that contains a privacy-enhanced YouTube embed video player, but does not click on the video to begin playback. Moreover, the application of the privacy-enhanced mode implies that YouTube will not store personally identifiable cookie information for playbacks of embedded videos. More info available on YouTube’s embedding videos information page .

In addition, our website pages display social media buttons and use some embedded components from those services. These include Twitter/X, Facebook, Flickr, LinkedIn, Instagram. Please note that each social media channel has its own policy on the way they process your personal data when you access their sites.

Access to your personal data is provided to EUROCONTROL staff and contractors and responsible for delivering our service to you and to authorised staff according to the "need to know" principle. Such staff abide by statutory, and when required, additional confidentiality agreements (see further section 7).

• Required functional cookies:
  • cookie_agreed are stored for 6 months;
  • has_js and PHPSESSID are stored till the end of your session and then deleted
• Analytic data: 1000 days

You have the right to access, rectify, complete and update your data ) by contacting  [email protected]. You have the right to object to the use of your personal data in some circumstances. You may also delete your personal information. You have the right to request additional information about the handling of your personal data by contacting  [email protected].

If you have provided your consent to the processing of personal data through analytic cookies, you have the right to withdraw consent at any time. For more information, go to the bottom of the page to find your data controller for one or all our materials.

In order to protect your personal data EUROCONTROL has put in place appropriate technical and organisational measures; these measures are designed to prevent unauthorised access, modification or disclosure and protect the data against accidental or unauthorised destruction.

EUROCONTROL applies industry standards and best practices in cyber security, including the Center for Internet Security’s (CIS) Critical Security Controls. These standards provide us with a comprehensive framework for establishing, implementing, and maintaining information security management systems in order to protect our networks and systems against security threats.

Staff and contractors handling your data are bound by confidentiality obligations.

Your personal data is only given to a very limited set of contractors for the performance of their tasks (see section 3 above). Contracts with our contractors contain appropriate confidentiality obligations.

For any queries related to your personal data on the website, please contact:  [email protected] which is the entity/team responsible for the processing of the personal data concerning you.

If you have questions or need guidance on personal data protection matters, you can contact  EUROCONTROL’s Data Protection Officer (DPO).

If you have a complaint, first try to resolve the matter with EUROCONTROL’s Data Protection Officer. If you are not satisfied with the response of the DPO, you can lodge a complaint with the Data Protection Supervisory Body.

For any queries relating to subscription data, please consult the table below to find the data controllers responsible. If you cannot find your data processor, contact  SRM admin support. For more information regarding how we collect, store and manage your personal data through registrations and subscriptions, please check the SRM privacy statement on the protection of personal data.