EUROCONTROL Network Manager User Forum 2020

Your annual European network operations event
Network Manager User Forum (NMUF) 2020 banner

The Network Manager's User Forum is the yearly major Air Traffic Management (ATM) event for aviation's operational community.

“Your Annual Operational Networking Event” addresses key challenges of the European ATM network and focused this time on Partnering for Operational Excellence.

Over 270 stakeholders from across the aviation sector took part in the discussions, shared their opinions and exchange best practices with fellow users and operations experts.

For more information about the event watch our videos. If you are interested in the detailed discussions, you can find the presentations available for download below.

EUROCONTROL NM User Forum 2020 Promo
Partnering for operational excellence at our NM User Forum 2020


At the 2020 User Forum, we discussed:

  • measures discussed during the UF2019 and their outcome;
  • first-hand experiences from other stakeholders on 2019;
  • what operational excellence can bring in 2020;
  • dedicated 2020 outlook debate;
  • future Network evolution.


At the event, our participants:

  • shared perceptions of network operations in 2019;
  • expressed priorities and expectations for 2020;
  • participated in the interactive discussions with colleagues from across the network;
  • met the EUROCONTROL NM operational and management teams and experts.


Time Topic and speaker
10:00 Registration & Welcome Coffee
10:30 Opening address
  • Eamonn Brennan, Director General, EUROCONTROL
  • Iacopo Prissinotti, Director Network Management, EUROCONTROL
Partnering for Operational Excellence
11:00 The EUROCONTROL Network manager exeperience
  • 2019 summer in review
  • Airspace restructuring and operational excellence
  • 2020 Network Manager Operations Centre (NMOC) enhancements
  • integrated Network Management (iNM)
12:30 Networking Lunch
14:00 Operational stakeholder experience (part 1) – ANSP perspective
  • DFS,
  • DSNA,
  • Austrocontrol,
  • Skeyes,
  • DCA Cyprus
15:30 Coffee Break
16:00 Operational stakeholder experience (part 2) – Airport perspective
  • Fraport,
  • Lisbon, 
  • Schiphol Amsterdam,
  • Geneva
17:30 Evening Networking Drink
Time Topic and speaker
09:00 Welcome
09:30 Operational stakeholder experience (part 3) - Aircraft operator perspective
  • KLM,
  • Lufthansa,
  • Ryanair,
  • Air France,
  • TUI
11:00 Operational excellence - panel discussion
  • Enaire,
  • DSNA,
  • Geneva Airport,
  • Brussels Airlines
12:30 Networking Lunch
Network future outlook
13:30 The way forward
  • Stakeholder take-aways
  • Conclusions
15:00 End


How was Summer 2019?

Christopher Peregrine EUROCONTROL

Airspace Re-structuring

Tihomir Todorov EUROCONTROL

Network Future Outlook Upcoming initiatives

Giovanni Lenti EUROCONTROL

The way forward – Upcoming initiatives NM System® Evolution


Karlsruhe UAC 2019/2020 Facts and Figures, Experience and Partnering


Summer 2019 performance review & Summer 2020 perspectives


Operational stakeholder experience

Austro Control

Partnering for operational excellence


Operational stakeholder experience

CYPRUS Air Navigation Services

Operational Stakeholder Perspective


Lisbon Airport's experience

Lisbon Airport

Schiphol Airport 2019 - figures, experience, outlook 2020


Operational excellence

Geneva Airport

KLM Summer 2019 review


NM User Forum 2020 - LH Group feedback

LH Group

Ryanair's experience and perspectives


Zen, calm and under control

Air France

TUI Airlines @ NM User Forum 2020

TUI Group Operation Centre

Discussion moderation

Iacopo Prissinotti EUROCONTROL

Main summary from the EUROCONTROL NM User Forum


The way forward - major indications from Stakeholders towards an excellence programme


Summary of questions submitted by stakeholders