EUROCONTROL-ENAIRE human factor days

Stress in ATM

Focus on:

• How our brain works and how the mechanisms that activate our body's defense response are triggered;
• Types of stress and professional stressors of CTAs
• How we can recognise stress thanks to cognitive, behavioral and emotional signs and symptoms, as well as the negative effects of stress;
• Some simple techniques to manage stress.

Fatigue in ATM

Focus on:

• The scientific principles of fatigue management, including the need for sleep, sleep loss and recovery, circadian effects on sleep and performance and the impact of workload;
• Operational implications.

Human Factors Webinar: Human Capabilities and Limitations

Targeting operational personnel and managers who need to understand the basics of human factors in ATM.
Presentation in Spanish by ENAIRE facilitated by EUROCONTROL.

An understanding of human performance leads people to recognise how multiple influences throughout the entire aviation system can affect a service provider’s safety performance during day-to-day operations. The aviation system is globally and technologically interlinked. Having a broad picture of the system, how and where people work within the system, and the influences upon them, enables regulators to develop and adapt effective regulations and oversight methodologies. This in turn supports people to do their best for the safety of the aviation system. This broad view extends the focus beyond minimum standards towards ways in which the regulator can support safety enhancements within their State, their region and internationally.

eTOKAI, the EUROCONTROL tool kit for ATM occurrence investigations

Presentation in English by EUROCONTROL

The tool-kit for ATM occurrence investigations (TOKAI) is a web-based application that enables users to report, investigate and take corrective actions following incidents and accidents, known as ‘occurrences’.

TOKAI enables users to replace many legacy systems, starting with paper forms, in order to adopt modern electronic tools. It is suitable for use in operational, engineering and support environments.

Recently ENAIRE HF department has implemented a way to capture fatigue and stress issues using eTOKAI through separating the occurrence investigation from HF fatigue and stress evaluation.

Human performance: back to normal? A delicate balance of well-being, pressure and safety

Presentation in English by Austro Control, organized by ENAIRE in partnership with EUROCONTROL.

Focus on:

• COVID-19 research in ATM contexts with regards to automation, changing job roles and how to maintain operational skills in the future;
• How well-being needs to be sustained against the pressures of performance and how we can all do that on a daily basis.