Event

CANSO/EUROCONTROL Global Resilience Summit

In collaboration with
CANSO
Airplane landing at sunset

EUROCONTROL and CANSO are organising a joint virtual Global Resilience Summit.

The COVID-19 pandemic has demonstrated that resilience of the air traffic management (ATM) system is fundamental to ensuring that ATM can plan for, manage, and recover quickly from difficult conditions. 

Together we will attempt to demystify what resilience means to ATM, discuss its important role in the successful delivery of safe and efficient ATM services and consider the lessons learned from the impact of COVID-19 on our industry.

    Thank you for joining!

    CANSO/EUROCONTROL Global Resilience Summit

    Re-watch Day 1

    Re-watch Day 2

    Making Adaptation Possible, Making Software Operable

    John Allspaw Adaptive Capacity Labs

    Resilience Insights from Across Different High Performance Worlds

    Dr Cath Bishop @thecathbishop

    Resiliency, Recovery and Learning: Role of culture, leadership and human element in Maintaining safe and Resilient Operations

    Dr. Hassan Shahidi Flight Safety Foundation

    Organisational resilience

    Ben Stanley Egis

    Resilience: Setting the Scene

    Dr Steven Shorrock EUROCONTROL

    Lessons Learnt from COVID Crisis

    Razvan Bucuroiu EUROCONTROL

    Resilience is Personal

    Carol Quinn QDM Limited

    Industry Lessons Learned

    Michelle Bishop CANSO

    Personal Resilience

    Dai Whittingham UK Flight Safety Committee
    About the summit

    EUROCONTROL and CANSO organised this joint hybrid Global Resilience Summit.

    The COVID-19 pandemic has demonstrated that resilience of the air traffic management (ATM) system is fundamental to ensuring that ATM can plan for, manage, and recover quickly from difficult conditions. 

    Together we demystified what resilience means to ATM, discussed its important role in the successful delivery of safe and efficient ATM services and considered the lessons learned from the impact of COVID-19 on our industry.

      Resilience is a ubiquitous term ….

      From an organisational perspective

      Resilience can be expressed as the capability of a system or organisation to respond to, or recover from, a crisis, a disruptive process, or any other unexpected event.

      From a human perspective

      Resilience can be defined as adapting well in the face of adversity, trauma, tragedy, or other significant sources of stress and how people bounce back from these experiences.

      From a technological perspective

      Resilience can be described as an organisation’s ability to maintain acceptable service levels through, and beyond, disruptions to its critical processes and systems.

      What about ATM?

      The CANSO/EUROCONTROL Global Resilience Summit brought together key stakeholders in our community to clarify what resilience means to ATM and to discuss the important role resilience plays in the successful delivery of safe and efficient ATM services.

      We took a deeper look at how the interdependencies of human, technological and organisational resilience come together to position service providers for success. We then applied those three elements to what we learned during the COVID-19 pandemic, and identified the key lessons for our community.

      Over the course of the two days we:

      • examined the resilience of our personnel;
      • investigated how to improve organisational resilience;
      • explored how to design and build resilience and agility into the ATM network;
      • explored the technologies that can support resilience;
      • examined what COVID-19 taught us about resilience.

      Agenda

      09:00 - 10:30

      Registrations and Welcome coffee

      10:30-10:40

      Opening Session

      Antony Licu
      Antonio Licu
      Head of Safety Unit
      EUROCONTROL
      Shayne Campbell
      Shayne Campbell
      Safety Programme Manager
      CANSO
      10:40 - 11:10

      Opening addresses

      Eamonn Brennan
      Director General
      EUROCONTROL
      Simon Hocquardo
      Simon Hocquard
      Director General
      CANSO
      11:10 - 12:00

      Keynote speech and Setting the scene

      Cathy Bishop
      Catherine Bishop
      Olympic rower & Diplomat
      Steve Shorrock
      Dr. Steve Shorrock
      Senior Expert Safety & Human Factors
      EUROCONTROL
      12:00 - 13:30

      Lunch break

      13:30 - 15:00

      Organisational resilience

      From an organisational point of view, resilience can be expressed as the capability of an organisation to respond to, or recover from, a crisis, a disruption, or any other unexpected event. Organisational leaders make decisions about resources and constraints that affect how their organisations adapt to unexpected challenges. This session brings together senior leaders from different parts of the industry to take a deeper look at how organisational resilience interplays with personal and technological resilience to better position service providers for success.

      Panelists

      Tim Arel
      Tim Arel
      Deputy Chief Operating Officer
      FAA
      Hassan Shahidi
      Dr Hassan Shahidi
      President and CEO
      FSF
      Ben Stanley
      Ben Stanley
      Associate Director
      EGIS Group
      15:00 - 15:30

      Coffee break

      15:30 - 17:00

      Technology/Technological Resilience

      As the industry continues to shift towards digital and more automated operations, technology is increasingly critical to resilient performance. Technological resilience, described as an organisation's ability to maintain acceptable service levels through, and beyond, disruptions to its critical processes and systems, is becoming an increasingly higher priority for ATM. Ensuring business continuity when unexpected events occur is significant for every ANSP. This session will focus on the role that technology plays in resilient performance and discuss possible solutions that can enhance ATM delivery.

      Panelists

      John Allspaw
      John Allspaw
      Capacity Adaptive Labs
      Alex Bristol
      Alex Bristol
      CEO
      Skyguide
      Sarah Sharples
      Prof. Sarah Sharples
      Chief Scientific Advisor
      UK Department of Transport
      17:15 - 19:00

      Networking event

      09:30 - 11:00

      Resilience of Personnel (Individual Resilience)

      The people who ensure the overall resilience of an organisation, whether in operational, technical, support or management roles, can find themselves personally affected by chronic conditions and specific events. Personal resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. This session takes a deeper look at the importance of developing core skills to get through, recover and learn from difficult experiences.

      Panelists

      Carol Quinn
      Carol Quinn
      ATCO and Trauma Specialist
      QDM Limited
      Martin Bromiley
      Martin Bromiley
      Clinical Human Factors Group
      Dai Whittingham
      Dai Whittingham
      Chair
      UK Flight Safety Committee
      11:00-11:30

      Coffee break

      11:30-13:00

      Lessons Learnt from the COVID Crisis

      The pandemic has had an unprecedented impact on the aviation community, exposing vulnerabilities and areas for improvement in the way ATM deals with unexpected events. The session brings together thought leaders from ATM to discuss some of the most important lessons learnt as a result of a prolonged downturn in traffic, as well as initiatives to support the industry's restart and recovery.

      Panelists

      Razvan Bukuroiu
      Razvan Bucuroiu
      Head of Airspace & Capacity
      EUROCONTROL
      Michelle Bishop
      Michelle Bishop
      Director of Programmes
      CANSO
      Han Kok Juan
      Han Kok Juan
      Director General
      CAA of Singapore
      13:00 - 14:10

      Walking Lunch Break

      14:10 - 15:30

      How to do better and be resilient in the next crisis

      An important component of any successful meeting is the ability for participants to interact and discuss key concepts and topics that are important to those present. This session allows the audience to pose real-time questions with Summit speakers on resilience topics covered over the course of the programme.

      Moderated panel with speakers from both days and:

      • rapid-fire question and answer for previous speakers
      • input from the participants on resilience
      Iacopo Prissinotti
      Director Network Management
      EUROCONTROL
      15:30 - 15:40

      Key take-aways from the event

      Moderated by:
      Antony Licu
      Antonio Licu
      Head of Safety Unit
      EUROCONTROL
      Shayne Campbell
      Shayne Campbell
      Safety Programme Manager
      CANSO

      Attendance

      This global summit will be especially useful for the leaders of the aviation community whose organisation will benefit from a greater understanding of, and appreciation for, resilience in all its forms, and who are able to share their thoughts and experiences with others in a similar position.

      COVID-19 measures

      To ensure a safe working environment for everyone attending this event*, please note that you will need to present on the day a COVID-19 vaccination certificate, or a negative PCR test completed in the last 72 hours prior to the event, or proof of recent recovery from COVID-19 in the last 6 months. Please note that all visitors must additionally wear a mask at all times while visiting our premises except when they are speaking, or when they are eating and drinking (while observing social distancing).

      Learn more about our COVID measures

      *Please note that if you are coming from outside Belgium, you will also need to comply with Belgian rules regarding COVID which you can find at https://www.info-coronavirus.be/en/travels/

      Lead Sponsor