CANSO/EUROCONTROL Global Resilience Summit

EUROCONTROL and CANSO are organising a joint virtual Global Resilience Summit.

The COVID-19 pandemic has demonstrated that resilience of the air traffic management (ATM) system is fundamental to ensuring that ATM can plan for, manage, and recover quickly from difficult conditions.

Together we will attempt to demystify what resilience means to ATM, discuss its important role in the successful delivery of safe and efficient ATM services and consider the lessons learned from the impact of COVID-19 on our industry.

Thank you for joining!

CANSO/EUROCONTROL Global Resilience Summit

Making Adaptation Possible, Making Software Operable

John Allspaw Adaptive Capacity Labs

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Resilience Insights from Across Different High Performance Worlds

Dr Cath Bishop @thecathbishop

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Resiliency, Recovery and Learning: Role of culture, leadership and human element in Maintaining safe and Resilient Operations

Dr. Hassan Shahidi Flight Safety Foundation

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Organisational resilience

Ben Stanley Egis

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Resilience: Setting the Scene

Dr Steven Shorrock EUROCONTROL

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Lessons Learnt from COVID Crisis

Razvan Bucuroiu EUROCONTROL

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Resilience is Personal

Carol Quinn QDM Limited

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Industry Lessons Learned

Michelle Bishop CANSO

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Personal Resilience

Dai Whittingham UK Flight Safety Committee

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EUROCONTROL and CANSO organised this joint hybrid Global Resilience Summit.

The COVID-19 pandemic has demonstrated that resilience of the air traffic management (ATM) system is fundamental to ensuring that ATM can plan for, manage, and recover quickly from difficult conditions.

Together we demystified what resilience means to ATM, discussed its important role in the successful delivery of safe and efficient ATM services and considered the lessons learned from the impact of COVID-19 on our industry.

Resilience is a ubiquitous term ….

Resilience can be expressed as the capability of a system or organisation to respond to, or recover from, a crisis, a disruptive process, or any other unexpected event.

Resilience can be defined as adapting well in the face of adversity, trauma, tragedy, or other significant sources of stress and how people bounce back from these experiences.

Resilience can be described as an organisation’s ability to maintain acceptable service levels through, and beyond, disruptions to its critical processes and systems.

The CANSO/EUROCONTROL Global Resilience Summit brought together key stakeholders in our community to clarify what resilience means to ATM and to discuss the important role resilience plays in the successful delivery of safe and efficient ATM services.

We took a deeper look at how the interdependencies of human, technological and organisational resilience come together to position service providers for success. We then applied those three elements to what we learned during the COVID-19 pandemic, and identified the key lessons for our community.

Over the course of the two days we:

examined the resilience of our personnel;
investigated how to improve organisational resilience;
explored how to design and build resilience and agility into the ATM network;
explored the technologies that can support resilience;
examined what COVID-19 taught us about resilience.

10:30-10:40

Opening Session

Head of Safety Unit

EUROCONTROL

Safety Programme Manager

CANSO

10:40 - 11:10

Opening addresses

Director General

EUROCONTROL

Director General

CANSO

11:10 - 12:00

Keynote speech and Setting the scene

Olympic rower & Diplomat

Senior Expert Safety & Human Factors

EUROCONTROL

13:30 - 15:00

Organisational resilience

From an organisational point of view, resilience can be expressed as the capability of an organisation to respond to, or recover from, a crisis, a disruption, or any other unexpected event. Organisational leaders make decisions about resources and constraints that affect how their organisations adapt to unexpected challenges. This session brings together senior leaders from different parts of the industry to take a deeper look at how organisational resilience interplays with personal and technological resilience to better position service providers for success.

Panelists

Deputy Chief Operating Officer

FAA

President and CEO

FSF

Associate Director

EGIS Group

15:30 - 17:00

Technology/Technological Resilience

As the industry continues to shift towards digital and more automated operations, technology is increasingly critical to resilient performance. Technological resilience, described as an organisation's ability to maintain acceptable service levels through, and beyond, disruptions to its critical processes and systems, is becoming an increasingly higher priority for ATM. Ensuring business continuity when unexpected events occur is significant for every ANSP. This session will focus on the role that technology plays in resilient performance and discuss possible solutions that can enhance ATM delivery.

Panelists

Capacity Adaptive Labs

CEO

Skyguide

Chief Scientific Advisor

UK Department of Transport

09:30 - 11:00

Resilience of Personnel (Individual Resilience)

The people who ensure the overall resilience of an organisation, whether in operational, technical, support or management roles, can find themselves personally affected by chronic conditions and specific events. Personal resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. This session takes a deeper look at the importance of developing core skills to get through, recover and learn from difficult experiences.

Panelists

ATCO and Trauma Specialist

QDM Limited

Clinical Human Factors Group

Chair

UK Flight Safety Committee

11:30-13:00

Lessons Learnt from the COVID Crisis

The pandemic has had an unprecedented impact on the aviation community, exposing vulnerabilities and areas for improvement in the way ATM deals with unexpected events. The session brings together thought leaders from ATM to discuss some of the most important lessons learnt as a result of a prolonged downturn in traffic, as well as initiatives to support the industry's restart and recovery.

Panelists

Head of Airspace & Capacity

EUROCONTROL

Director of Programmes

CANSO

Director General

CAA of Singapore

14:10 - 15:30

How to do better and be resilient in the next crisis

An important component of any successful meeting is the ability for participants to interact and discuss key concepts and topics that are important to those present. This session allows the audience to pose real-time questions with Summit speakers on resilience topics covered over the course of the programme.

Moderated panel with speakers from both days and:

rapid-fire question and answer for previous speakers
input from the participants on resilience

Director Network Management

EUROCONTROL

Moderated by:

Head of Safety Unit

EUROCONTROL

Safety Programme Manager

CANSO

This global summit will be especially useful for the leaders of the aviation community whose organisation will benefit from a greater understanding of, and appreciation for, resilience in all its forms, and who are able to share their thoughts and experiences with others in a similar position.

CANSO/EUROCONTROL Global Resilience Summit

CANSO/EUROCONTROL Global Resilience Summit

Re-watch Day 1

Re-watch Day 2

Making Adaptation Possible, Making Software Operable

Resilience Insights from Across Different High Performance Worlds

Resiliency, Recovery and Learning: Role of culture, leadership and human element in Maintaining safe and Resilient Operations

Organisational resilience

Resilience: Setting the Scene

Lessons Learnt from COVID Crisis

Resilience is Personal

Industry Lessons Learned

Personal Resilience

Resilience is a ubiquitous term ….

From an organisational perspective

From a human perspective

From a technological perspective

What about ATM?

Agenda

Registrations and Welcome coffee

Opening Session

Opening addresses

Keynote speech and Setting the scene

Lunch break

Organisational resilience

Panelists

Coffee break

Technology/Technological Resilience

Panelists

Networking event

Resilience of Personnel (Individual Resilience)

Panelists

Coffee break

Lessons Learnt from the COVID Crisis

Panelists

Walking Lunch Break

How to do better and be resilient in the next crisis

Key take-aways from the event

Attendance

COVID-19 measures

Lead Sponsor