Customised support to stakeholders

Our support programmes help stakeholders improve their ATM efficiency, enhance their capacity in key airports and associated airspaces, and reduce the impact of delays suffered by the European network. We work closely with civil aviation authorities (CAAs), assessing their performance at specific airports and advising them on the right solutions. We are enhancing our support related to improving the performance of air navigation services and network functions in the Single European Sky.

In addition, we provide and develop collaborative tools for civil aviation and national supervisory authorities (CAAs and NSAs) to help them with various tasks, such as human resources management (CARMA).

We support States in implementing the latest legal requirements and upcoming industry standards.

In particular, we help our Comprehensive Agreement States to develop policies which are aligned with the goals of the Single European Sky.

Our technical know-how and experience in standardisation ensure that our Member and Comprehensive Agreement States are fully compliant with the latest requirements.

In preparation for our stakeholders’ future needs, we are working on integrating new packages in support of airport operations and the increasing push for further integration into the network.

Specific aspects such as the implementation of UAS/RPAS are high on our support agenda, and a focus is also being placed on helping stakeholders to increase their awareness of cybersecurity risks and make decisions to address them.

In addition, we are developing support programmes to help States and stakeholders develop measures to reduce aviation’s environmental impact. As part of our efforts, a number of tools are already available for use in this area of work.