Effective cost-recovery system

POWERED BY THE

Central Route Charges Office

Air navigation charges made easy.

 Effective cost-recovery system

About

EUROCONTROL collects route charges on behalf of its Member States through its Central Route Charges Office (CRCO). The CRCO runs an effective and centralised system which ensures that these charges – essential to the funding of the European air traffic management system – are recovered. Our services include billing, collecting and disbursing route charges to Member States. We also offer similar services for terminal navigation charges and communication charges for Member States, as well as air navigation charges (en-route and terminal) for non-Member States.

Our route charges system is a regional cost-recovery system, in line with ICAO’s charging policies and the Single European Sky regulations. ​​​We bill airspace users on a monthly basis, collect charges and distribute the amounts collected to the States and air navigation service providers.

The EUROCONTROL route charges system is

Cost-related

Charges reflect the costs of provision of en route air navigation services, in accordance with the EUROCONTROL principles.

Simple

A single bill per month, in a single currency, is prepared for airspace users for all their flights in the airspace of the Member States.

Non-discriminatory

charges are calculated with the same rules, the same formula and the same tariffs applied to all airspace users.

Cost-effective

Low-collection costs thanks to economies of scale and a high-recovery rate.

Centralised

Our system is operated centrally in accordance with a common policy.

Fraud warning

Individuals may try to communicate bank account numbers by e-mail. We never communicate bank account numbers by e-mail. Any payments for charges must be made to the bank account numbers mentioned on our bills. Be suspicious of billing information you receive via email, especially if you are asked for financial information about your account or if a new bank account is communicated to you! We have no plans to change our bank accounts, so report any such information. Contact us for more information.

In 2018
9+ billion

billed in charges

4,500

airspace users worldwide

99.80 %

recovery rate for route charges

Focus

Airspace users flying in the airspace of the Member States pay for the en route air navigation services made available by Air Navigation Service Providers (ANSPs). Route charges billed to users are based on the national unit rates applicable as from 1 January each year. For more information, see:

Each month, at the billing date scheduled in advance for the whole year, airspace users are charged with a single amount per flight, regardless of how many States they overflew. We send our bills by post and make them available for download via our secured extranet CEFA. Some States may exempt certain flights from the payment of charges in accordance with their laws and regulations.

Airspace users have to pay their EUROCONTROL bills within 30 days of their date of issue. Interest on late payment will be applied to airspace users paying late. Late payment may also result in enforced recovery measures.

Payments should be made exclusively to the specific bank accounts listed on EUROCONTROL bills. Payments can be effected by bank transfer or credit card (Visa or MasterCard). Learn more about how to make payments and how to pay via credit card in our document. For more information see:

If you believe that you have been incorrectly billed, you can submit a claim within 60 days from the date of the bill, together with the relevant supporting evidence. To facilitate the submission of claims, the following forms are available:

Key documents

Tools

CEFA

Central Route Charges Office Extranet for airspace users

RSO

Route per State overflown distance tool

Service units dashboard

Keep your info up-to-date

If you have started operating in the EUROCONTROL zone or if you want to inform us about a change in your contact details, you are requested to fill in the form below. You can consult the information we already have on record via our Central Route Charges Office Extranet for airspace users (CEFA).

To establish the weight factor for billing, airspace users are requested, at least once a year, to make a declaration of their fleet composition. To do so, just update your fleet data on CEFA. If you don’t yet have a CEFA account, just fill out the form below - you can use it at any time to inform us about changes to your fleet composition.

Our services to states and ANSPS

We offer a wide range of services to States and ANSPs interested in being part of our charging system

Governance

The route charges system is governed by the EUROCONTROL Convention and the Multilateral Agreement relating to Route Charges.

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