For real-time ATFCM problems which require immediate action contact our E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible, please call the Central Flow Helpdesk for assistance:
+32 2 745 19 01
URGENT operational flight planning problems
For real-time operational queries about flight plan messages sent to the IFPS system, please call:
FP1 – Brussels: +32 2 745 19 50
FP2 – Brétigny: +33 1 69 88 17 50
URGENT technical problems
For urgent technical problems (use of access tokens, transmission, terminals, technical CHMI issues) contact the customer technical service desk and operations (CSO) help desk.