Network management operations contacts

EUROCONTROL respects your personal data
At EUROCONTROL, we manage your personal data responsibly, meaning we only use it for the pur-pose defined in the privacy statement. EUROCONTROL will never share your personal data to third parties. Read our full full privacy and data protection policy (PDF) to learn more.

URGENT operational flow management problems

For real-time ATFCM problems which require immediate action contact our E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible, please call the Central Flow Helpdesk for assistance: 

  • +32 2 745 19 01

URGENT operational flight planning problems

For real-time operational queries about flight plan messages sent to the IFPS system, please call:

  • +32 2 745 19 50

URGENT login or technical problems

For urgent login, or technical problems (use of access tokens, B2B certificates, transmission, terminals, technical CHMI issues) contact the customer technical service desk and operations (CSO) help desk, please call:

  • +32 2 745 19 97

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