Network Management contacts

We take data management seriously.
At EUROCONTROL, we manage your data responsibly and do not provide it to third parties. We only use and process your data to answer your question and for quality control purposes. We apply our internal data protection rules, which are aligned with the General Data Protection Regulation, to all of our data-processing. Read our full privacy and data protection policy to learn more.

URGENT operational flow management problems

For real-time ATFCM problems which require immediate action contact our E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible, please call the Central Flow Helpdesk for assistance: 

  • +32 2 745 19 01

URGENT operational flight planning problems

For real-time operational queries about flight plan messages sent to the IFPS system, please call:

  • FP1 – Brussels: +32 2 745 19 50
  • FP2 – Brétigny: +33 1 69 88 17 50

Post-event investigation of problems

To report post event operational problems or anomalies create an Operational Incident in the Claim Management (CCMS) application and contact the NM Incidents team. Initial response time for post-event investigation is within 3 working days.