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Flight planning enquiries |
Access problems (tokens), transmission, terminals problems or CHMI support or EAD operational & technical enquiries
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Airspace data |
Requests for archive data
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Network Manager contacts
Full list of operational and non-operational contacts and helpdesks.
Our contacts are organised around operational contacts (Flow Management, Flight Planning, Airspace Data, technical problems, archive data requests) and non-operational contacts, Crisis Coordination and Network disruption and overall NM contacts.
In addition, the NM Contacts Matrix (pdf) provides a quick overview on the main contacts.
Operational
Operational
Non-operational
Non-operational
NON-OPERATIONAL general information on the NM services delivered by the Network Manager Directorate and how to access them |
Questions related to the NM Releases |
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Questions related to NM training services & products |
For general enquiries relating to EUROCONTROL |
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If you wish to submit a complaint to the Network Manager, please follow the steps explained in this section to make it easier for us to understand the issue. |
Disruption & Crisis
Disruption & Crisis
NM Network disruption and crisis coordination contacts
- In the event of significant disruptions such as extreme weather, the Network Manager will activate the first phase of its network disruption procedure.
- In the event of crisis situations such as the volcanic ash disruptions in 2010, the Network Manager will activate the European Aviation Crisis Coordination Cell (EACCC).
The main contact point in the event of an anticipated crisis is the NM Current Operations Manager (COM):
- Tel: +32 2 745 19 31
NM Management
NM Management
NM Management contact
Network Manager Directorate/Office of the Director
- Email at dnm.office@eurocontrol.int
- Tel: +32 2 729 96 01