The initial priority was keeping Maastricht’s employees safe and protected against the virus.
“Our people are the fuel that enables the engine to run. We spent time and investment adapting the premises, introducing teleworking and communicating with staff,” says John Santurbano, Director of MUAC. “We also had to continue daily operations, supporting essential medical deliveries, cargo and repatriation flights as well as military traffic.”
Retaining staff competences became more important as traffic fell more than 80%, prompting the deployment of enhanced digitalisation solutions. MUAC’s test and training infrastructure - a highly complex software environment - was made available from outside the premises to designated users, allowing them to continue to work remotely through a secure interface, and certification activities were carried out in a simulated environment to maintain qualifications.