Wholly within the NMOC, the purpose of the Airport Function is to:

gather situational awareness at airport level

• at D-1 (coordination with ‘hotspot’ airports/AO’s to minimise the need for ATFM measures)
• and throughout the day of operations;

focus NMOC staff attention to airport issues as:

• first rotation optimization
• curfew
• slot coordination/flight suspensions (FLS)
• ATFM measures and delay mitigation
• WX and unplanned events
• Focal point for Short duration weather events with EDDF, EGLL, EBBR, LSZH, LSGG, EHAM, ENGM and LEPA.

providing Airports (APOC/Ops Managers) with single point of contact.

"Airport Function" is active daily in NMOC from 0300-1730UTC

Airport operators can contact (through APOCs or directly) the Airport Function for any event that will potentially cause disruption and/or trigger delays. We can help advise on the situation and mitigate where possible.

NM Airport Function contact:

Email
[email protected]

Phone
+32-2-7291190

Call the AOLO hotline only for flights needing special assistance.

• AOLO general queries phone number :
  +32 (0)2 745 1992
• Aircraft Operator Hot line phone number :
  +32 (0) 496 560 300

Examples of qualifying reasons for calling the AOLO hotline:

• Flights delayed and at risk of FPL cancellation due to crew duty times;
• AO needing assistance to urgently contact airborne flights or needing to know the position of aircraft they are not able to contact;
• Special medical flights;
• Flights at/close to holding point receiving SRMs due to DP messages (if these cases are not already dealt by TWR/FMP)
• Exceptional Aerodrome or ACC conditions causing delays that push flights into critical night curfews;
• Priority of re-positioning of diverted flights;
• Flights severely delayed by ATFM measures caused by meteorological phenomena

AOWIR (Aircraft Operator What-if Reroute) YouTube Tutorial Links

• NOP Tutorial: I want to reroute my flight - Part 1
• NOP Tutorial: I want to reroute my flight - Part 2

• Slot Swapping may be requested via the following communication channels:
  • NMP Flight
  • NOP Portal (including the Swap investigator option)
  • B2B
  • Telephone (as a last resort)
• It is allowed to perform up to 3 slot swaps per flight
  (swaps are only possible when subject to the same most penalising ATFM measure)
• Slot Swapping proposals are subject to the assessment of the NMOC operational staff.
• Request may be accepted or rejected

Flights can be declared as CRITICAL in the e-Helpdesk application and in NMP Flight.

It is left to the discretion of the Airspace User as to which flights should be marked as critical.

By flagging a flight as critical, the following actions wil be applicable:

• NMOC staff will exploit all means to reduce the ATFM delay of the critical flight, in coordination with relevant ANSP/Airport responsible for the ATFM measure.
  There is no guarantee that each request will be satisfied.

Each Airspace User is allowed to mark as critical up to 5% of its regulated flights provided:

• The overall number of critical flights per AO is limited to max 20 flights
• Once the flight is marked as critical, it cannot be modified again the same day.
• The critical flights will be exempted from all automatic rejection rules related to CTOT improvement request.

NMP Flight is the new EUROCONTROL Network Manager external interface for Airspace Users, the eventual replacement of the CHMI and NOP Portal that offers some new and enhanced features, including:

• User configurable alerting to identify flights that need attention.
• Save flight list queries and User configuration.
• Significant improvement in alternate route proposals.
• Validate Flight Plans against the ‘next’ or ‘adhoc’ AIRACs.
• Access to the IFPS history of flight plan messages, including a one-click action to recreate rejected flight plans.
• Enhanced access to NM Route Catalogue.

Access the NMP Flight YouTube Video Tutorials