EUROCONTROL provides AIS AGORA users with general advice on flight planning in response to queries raised on AIS AGORA:
The Directorate of Network Management is pleased to provide general advice on flight planning in response to queries raised on AIS AGORA by its users.
Users are reminded that specific problem reports and anomalies on the CFMU systems and operations should be addressed according to the relevant procedures as explained in the CFMU Handbook, part "CFMU Operational Problem Reporting".
Flight Plan originators are also strongly encouraged to make use of the IFPS test flight plan facility IFPUV.
The intention of the CFMU is to respond to queries within 2 working days.
It is important to note that the following types of queries will not be dealt with on AIS AGORA:
a) real-time FPL queries (should be addressed to the relevant IFPS Supervisor)
b) queries outside the CFMU area of responsibility (IFPS zone)
Queries will be answered by staff of the CFMU OPS Division Investigation Team who may also be contacted directly.
The main objective is to provide general advice and assistance where the use of a broad forum such as AIS AGORA can assist in providing information to a wide community of stakeholders, hopefully contributing to a simplification of the flight planning process and more consistent flight plan data for all stakeholders in European airspace.