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Human Factors |
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The objective of the FASTI Human Factors (HF) activity is to:
- Carry out a Human Factors Case and develop requirements and guidelines for Human Factors in FASTI Implementation.
- Liaise with IANS in developing training material for FASTI.
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Human Factors (HF) are central to the realisation of the objectives of the FASTI Programme. In particular, the FASTI concept must be based on a sound understanding of the impact of the FASTI tools on the controller's task.
It is important to identify the human performance benefits and potential issues to facilitate the acceptance and smooth transition to realise the full benefits of the FASTI tools.
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The HF Case Process has been applied to the FASTI tools to provide a framework to document and manage HF issues for the FASTI Programme.
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The aim of the Cognitive Task Analysis (CTA) was to describe in detail how the air traffic controllers' tasks will change following the implementation of MTCD, MONA and SYSCO.
CTA is a method for decomposing a task into its subcomponents and for describing the strategies and mental processes that underlie the task. The cognitive processes considered were: attention, perception, working memory and long-term memory, cognition and decision making, and response execution.
On the basis of the CTA, benefits and potential issues are identified. Benefits refer to those that become easier and less prone to error with FASTI tools; issues refer to new tasks or tasks that become more demanding and more prone to error with FASTI tools. Recommendations on training, system and HMI design, and working methods are made that can help to manage the identified issues.
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A set of good practice guidelines focusing on HF has been developed to help with the planning and management of the transition to the FASTI tools. Data was collected from ten Air Navigation Service Providers (ANSPs) within Europe to document the lessons learned from their experiences of implementing new tools to support controllers. In 90% of the cases the FASTI tools will be implemented as part of a new ATM system, so the scope of this data collection needed to be wider than the FASTI tools themselves. Practices and trends were reviewed for managing the transition to a new system/tool which focused on the following HF categories:
- Human in System,
- Procedures, Roles and Responsibilities,
- Teams and Communication,
- Training,
- Organisation and Staffing.
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For each of the HF categories the issues, relevant guidelines with rationale, and references to further EUROCONTROL guidance material are outlined. In addition, HF issues specific to the FASTI tools and related guidelines are described. Also, the FASTI transition lifecycle is mapped with HF to provide a guide to see what questions need to be addressed at different parts of the life-cycle. The value of the guidelines are that they are based on real lessons learned, provide a practical check list which can be adapted to local needs and are comprehensive but not exhaustive.
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The above activities have covered the main HF topics to be considered when implementing FASTI tools. In case other HF topics are identified (e.g. FASTI tools assessment and validation with ANSPs), the HF deliverables will be updated accordingly.
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| Cognitive Task Analysis
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This document presents a Cognitive Task Analysis (CTA) for First Air Traffic Control Support Tools Implementation (FASTI). This CTA describes how ATC tasks will change following the implementation of FASTI tools (i.e., MTCD, MONA, and SYSCO) and identifies the mental demands associated with these tasks.
Based on the CTA, the report identifies the Human Performance benefits and issues associated with FASTI, and makes recommendations to address these issues. These recommendations refer to training, the human machine interface, working methods, and allocation of tasks / functions.
The CTA will be of value to project teams involved in the implementation of FASTI-like support tools, in particular to Human Factors experts and training experts.
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Released Issue: 16/10/2007
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Edition: 1.0
Author: Doris Dehn, Chris Lowe and Charlotte Hill
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| Good Practice Guidelines for First ATC Support Tools Implementation (FASTI) with a Focus on Human Factors and Managing the Transition
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This document presents good practice guidelines for First Air Traffic Control (ATC) Support Tools Implementation (FASTI). The guidelines focus on Human Factors (HF) and managing the transition to the FASTI tools and are based on the lessons learned from system changes in Air Traffic Management (ATM) over the last five years or so. The following HF categories have been considered: Human in System, Procedures, Roles and Responsibilities, Teams and Communication, Training and Organisation and Staffing.
These guidelines will be of value to project managers and their teams to ensure that HF issues are managed in an integrated way during the transition to a new system/tool.
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Released Issue: 18/06/2007
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Edition: 1.0
Author: Una Mellett, Christopher Kelly and Emma Jeannot
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| First ATC Support Tools Implementation (FASTI) Human Factors and Managing the Transition Good Practice Guidelines
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This booklet provides a summary of Section 3 to 7 from the document ‘Good Practice Guidelines for First ATC Support Tools Implementation (FASTI) with a focus on Human Factors and Managing the Transition’.
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Released: 30/06/2007
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| First ATC Support Tools Implementation (FASTI) Specific Human Factors Guidelines for MTCD, MONA and SYSCO
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This booklet provides a summary of Section 8 from the document ‘Good Practice Guidelines for First ATC Support Tools Implementation (FASTI) with a focus on Human Factors and Managing the Transition’. It contains HF guidelines specific to the FASTI tools (e.g. MTCD, MONA and SYSCO).
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Released: 30/06/2007
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| Human Factors Case Report
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This document describes the HF Case Process which has been applied to the FASTI toolkit within the context of the FASTI Programme. It highlights key findings, describes how potential issues have been addressed and makes recommendations to support the implementation of FASTI. This report is of value to project managers and their teams to ensure the HF issues are managed in an integrated way during the transition to FASTI tools.
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Released Issue: 01/10/2007
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Edition: 1.0
Author: Una Mellett & Doris Dehn
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For further information please contact |
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Ms
Doris
DEHN
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| Email:
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| Work : |
+32 2 729 4764 |
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Last validation: 17/06/2010
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