Frequently Asked Questions (FAQ) on EUROCONTROL

You can recover your ID and Password from the "Forgotten UserID or Password" page. (link below this text)

To recover your Login ID you will have to submit your originally registered email address and your Login ID will be immediately sent to that address.

To recover your Password, you will have enter your Login ID and then answer the Security Question on the next screen. If that Question is answered correctly a new Password will be sent immediately to your originally registered email address.

• Recover ID and Password

The password can be changed in the 'Edit Account' menu of AIS AGORA.

Use 'Edit profile' menu

By default you will receive the email notifications about all new postings on this Forum.
You can customise your profile to receive only the notifications which match your preferences.
Login to the Forum and select the Edit Profile menu in the left blue pane of the window to set the rules for the receipt of the email notifications.

Choose among the following options:

- E-mail address visible: - your email will be visible when you post / reply to a message (default)
- Receive email notifications (default): or - not receive email notifications, except those broadcasted by the facilitators
- Receive HTML mail (default): or - plain text (without any formatting)
- Include Message Attachments: or - Notifications without attachments (default-only links)
- Zip Attachments: or - Attachments as send by the poster (default)
- Notify immediately (default): or - once a day (all messages of the previous day)
- Receive notifications for all postings (default): or - if unticked you can select by:

• Country
• AIRAC Cycle
• Audience Type
• Keyword in title

Confirm by hitting the 'Update' icon

Use informative titles!

Posting titles such as "Please Help me!" or "I have a Question" or "Does anyone know" or "Request Information" is useless because people will not know what the topic is about until they click it.

If you are seeking information on services of a commercial nature (e.g. handling agents) please indicate clearly in your request that Agorians send the replies to your inquiry directly to your personal email address indicated in the posting.

For example:

Commercial Enquiry - Please reply Direct to email abc@xyz.com

We are about to start operations in Belize and I am seeking information on handling agents in central America. Does anyone know of any organisation offering services?

There is a search function available for you to search all messages posted to AIS AGORA from 2001. By searching this Forum you can perhaps find the answer to your question sooner and you save others the time and energy to answer the question all over again.

To unsubscribe send an email with the Unsubscribe Request in the subject line.

• Unsunscribe here

AIS AGORA - the Aeronautical Information Forum is a EUROCONTROL initiative to improve communication amongst the Aeronautical Information/Data Stakeholders - AIS, Aircraft Operators, ATC, Data originators and other airspace users. It is an Internet based application for the tracking of latest Aeronautical Information Publication matters.

• AIS AGORA - the Aeronautical Information Forum

In order to fully use the abilities of this professional Forum, you will be required to register as a member. Registration is free and allows you to do the following:

- Read the postings and download any attachments
- Post new topics
- Reply to other peoples' topics
- Receive email notification

If your email address does not show your company name (e.g. @eurocontrol.int) the Facilitator may require that you send a confirmation email from your professional email account or some proof of your relation to the aeronautical information. This measures are required in order to ensure that this professional Forum is not abused.

Send your message / reply to the Facilitator and he will ensure that the message is posted on your behalf.

• Send message to the facilitator

Click on the 'Post a message' link, then follow the 3 steps described on the page (Attachments, Classification and Message), preview the message before posting and click on the 'Submit' button.

While being logged to AIS AGORA website enter in ' Edit Profile ' menu:

- untick the ' Receive Notifications ' checkbox, or
- enter the dates when out of the office in '' Don't send notification from DATE - to DATE ' function

Redo this procedure again when you are back in the office.
To find out what you missed while you were away, browse through 'View postings by posting date'.

Q: "I have been receiving the AIS AGORA information and it is very good but being a GA pilot I don't really need the overseas service you provide..."

A: You can customise your profile in such a way that you will receive only the information related to the United Kingdom.

- Login to AIS AGORA, select 'Edit Profile',
- Untick the 'Receive notifications for all postings:'
- In the 'Subscriptions to countries' select 'United Kingdom'
- click on the 'left arrow' icon to move your selection into the left box
- click on the 'Update' icon located at the bottom of the page.

The broadcast messages are special messages posted by the Facilitators. They are designed to be a simple one-way communication with the users. All registered members of the Forum will receive the notification of such messages despite of the selection in the profile.

It is a message sent to your email address indicated in your account and notifying you of any new message / reply posted to the Forum.

If you choose to stop receiving email notifications or to set specific rules for them, then click on the "Edit Profile" link in the left blue pane of AIS AGORA.

We do not run individual visits, but can make arrangements for special groups, such as university students. All visits are arranged by our Corporate Communications Unit. 

EUROCONTROL is present in 4 European cities:

• Brussels is home to our headquarters, the Central Flow Management Unit and the Route Charges Office
• Brétigny in France welcomes an Experimental Centre 
• Luxembourg welcomes future air traffic controllers and trainees in air traffic management at our Training Institute
• Maastricht in the Netherlands is host to our Air traffic control centre, handling aircraft above 24,500 feet over Belgium, the Netherlands, Luxembourg and North-western Germany.

Our Centres
Request a visit 

EUROCONTROL is not part of the EU institutions. It is an international organisation with 39 Member States. The European Community became a member of EUROCONTROL on 8 October 2002.

Corporate governance
Legal framework
Members

EUROCONTROL, the European Organisation for the Safety of Air Navigation, is an international organisation with 39 European Member States. It was created in 1960 and became active in 1963, with the intention of creating a single European upper airspace. 

EUROCONTROL supports its Member States to achieve safe, efficient and environmentally-friendly air traffic operations across the whole of the European region. Our organisation is committed to building, together with its partners, a Single European Sky, that will deliver the air traffic management (ATM) performance for the twenty-first century and beyond.

Our role
Member States 
History

EUROCONTROL offers excellent job opportunities for highly motivated individuals able to respond flexibly to the changing requirements of the aviation world.

Although most of jobs opportunities at EUROCONTROL are air traffic control and air traffic management-related, our organisation also hosts an administrative infrastructure to support its technical activities.

Acoording to the organisation’s needs, we also offer traineeship positions to undergraduate, graduate and PhD students.

We are interested to welcome skilled individuals who have acquired a valuable range of expertise in the following areas:

• air traffic management (ATM) and air navigation
• research & development
• technical services
• administrative and financial support
• human resources

Vacancies
Air traffic controller jobs
Traineeships

On average, about 26,000 flights are handled daily over Europe. Peak traffic demand in excess of 31,000 flights was recorded five times during 2009, with 26 June 2009 as the busiest day (31,434 flights). In 2010, there were just under 9.5 million flights in the European area.

Air traffic management (ATM) is about the process, procedures and resources which come into play to make sure that aicraft are safely guided in the skies and on the ground.  It comprises three complementary systems:

• The air traffic control (ATC) system, in charge of real-time control of air traffic.

• The air traffic flow and capacity management (ATFCM) system, which anticipates air traffic flows in order to prevent congestion. In Europe traffic flows are centrally managed by the EUROCONTROL Flow Management Unit.

• The airspace management, comprising airspace design and modelling, which develops a more rational route network so that flights can go to their destination more directly and save fuel.

The complementary management of these three systems helps to increase the number of flights handled by air traffic control, while maintaining the highest levels of safety across the network.

Air traffic management in Europe is the joint responsibility of:

• European Member States
• the aviation industry
• the European institutions
• EUROCONTROL.

ATM explained
Facts & figures

The Single European Sky (SES) is an ambitious initiative, launched by the European Commission in 1999, to reform the architecture of European air traffic management (ATM). It puts forward a legislative approach to meet future capacity and safety needs at a European, rather than at local level. Its implementation will increase the overall efficiency of the European air transport system.

The Single European Sky ATM Research Programme (SESAR) is a joint venture associating EUROCONTROL, the European Commission and the aviation industry. SESAR aims at developing the new generation air traffic management system capable of ensuring the safety and fluidity of air transport worldwide over the next 30 years.

Please visit the related sections of our website:

Programmes & projects
Products & services

No. Although all the "flight plans" for all flights in Europe are processed by us and used for the calculation of departure slots, this information is not accessible by the general public.

We can only advise you to contact your airline, or your departure or destination airport.

Find here updated information about air traffic management (ATM) operations in Europe.

It could happen that after you clicked on a hyperlink to a pdf document, the server does not respond or you get a blank page. In that case, click on the Refresh/Reload button.

Downloading problem might also occur due to your browser settings, and in a number of specific compatibility cases (Adobe, supplier of Acrobat, is aware of the problem).

The most direct way to solve the problem is to right-click on the link which leads to the PDF file, and select the 'save target as...' (Internet Explorer). This will let you save the file to your hard drive. The file can then be opened directly with Acrobat Reader.

All organisations and individuals on the AAB Member list, and all EUROCONTROL Agency staff may have access to the restricted areas. AAB Members and National Focal Points should login using the userid/password given to them; Agency staff log in under the userid/password that they normally use to access a public site.

Note that only some of the LSSIP information (the detailed information on ESSIP Objectives implementation in “Level 2” and the LSSIP Tools) is on the restricted website, all other information is public.

Please do not use AIS AGORA as an advertising medium. Instead we invite all Agorians willing to advertise their products and/or services to review and update, if required, the AIS Industry listing at @is online.

• AIS Industry listing

Send your message / reply to the Facilitator and he will ensure that the message is posted on your behalf.

• Send message to the facilitator

You can recover your ID and Password from the "Forgotten UserID or Password" page. (link below this text)

To recover your Login ID you will have to submit your originally registered email address and your Login ID will be immediately sent to that address.

To recover your Password, you will have enter your Login ID and then answer the Security Question on the next screen. If that Question is answered correctly a new Password will be sent immediately to your originally registered email address.

• Recover ID and Password

Use 'Edit account' menu (link below this text)

• Edit your account

Use 'Edit account' menu (link below this text)

It is your responsibility to keep the information in your account up-to-date. You should especially ensure that your email address is kept current. You can alter any of the fields in your account, except your username. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the Facilitator change your username, but he will require a very good reason to do so.

• Edit your account

Click on the link from the notification to access the message in the Forum, or find the message in the Forum, then

- click the icon - 'Reply' or 'Reply with Quote'
- Type your reply
- Click the 'Submit' button

As a confirmation that the message was successfully sent a confirmation will appear on the screen and a notification will be sent by email.

Use 'Edit profile' menu

By default you will receive the email notifications about all new postings on this Forum.
You can customise your profile to receive only the notifications which match your preferences.
Login to the Forum and select the Edit Profile menu in the left blue pane of the window to set the rules for the receipt of the email notifications.

Choose among the following options:

- E-mail address visible: - your email will be visible when you post / reply to a message (default)
- Receive email notifications (default): or - not receive email notifications, except those broadcasted by the facilitators
- Receive HTML mail (default): or - plain text (without any formatting)
- Include Message Attachments: or - Notifications without attachments (default-only links)
- Zip Attachments: or - Attachments as send by the poster (default)
- Notify immediately (default): or - once a day (all messages of the previous day)
- Receive notifications for all postings (default): or - if unticked you can select by:

• Country
• AIRAC Cycle
• Audience Type
• Keyword in title

Confirm by hitting the 'Update' icon

Indeed because the sender of the email notification is only a server distributing the notifications.

CFMU is pleased to provide general advice on flight planning in response to queries raised on AIS AGORA by its users.

Users are reminded that specific problem reports and anomalies on the CFMU systems and operations should be addressed according to the relevant procedures as explained in the CFMU Handbook, part "CFMU Operational Problem Reporting"

Flight Plan originators are also strongly encouraged to make use of the IFPS test flight plan facility IFPUV.

The intention of the CFMU is to respond to queries within 2 working days.

It is important to note that the following types of queries will not be dealt with on AIS AGORA:
a) real-time FPL queries (should be addressed to the relevant IFPS Supervisor)
b) queries outside the CFMU area of responsibility (IFPS zone)

Queries will be answered by staff of the CFMU OPS Division Investigation Team who may also be contacted directly.

The main objective is to provide general advice and assistance where the use of a broad forum such as AIS AGORA can assist in providing information to a wide community of stakeholders, hopefully contributing to a simplification of the flight planning process and more consistent flight plan data for all stakeholders in European airspace.

• CFMU Handbook

Purpose: We have noticed several requests made through AIS AGORA for information which is readily available in AIS Publications. We understand that it is because AIS AGORA is convenient to use.
However it is not the purpose of AGORA; it should not be used as a place to request information which is readily available from the source organisations. The Message area is starting to get cluttered with routine info requests that can be found easily by conventional means.
The purpose of AGORA is to provide a transparent means of querying data already published, or to transmit information which might otherwise be subject to postal delays.

Requesting copies of Aeronautical Information through AIS AGORA:

1. Check the AIP of the respective State (some AIP are available on-line, see @is online)
2. Contact the AIS of the respective State if you believe that the information in the AIP is missing or incorrect (the AIS email and Points of Contact are available at @is online)
3. Post the inquiry on AIS AGORA, stating that the information in the AIP is missing and that the State authorities were approached but without any result.

• AIS AGORA

Q: "I have been receiving the AIS AGORA information and it is very good but being a GA pilot I don't really need the overseas service you provide..."

A: You can customise your profile in such a way that you will receive only the information related to the United Kingdom.

- Login to AIS AGORA, select 'Edit Profile',
- Untick the 'Receive notifications for all postings:'
- In the 'Subscriptions to countries' select 'United Kingdom'
- click on the 'left arrow' icon to move your selection into the left box
- click on the 'Update' icon located at the bottom of the page.

This forum allows you to attach files to your postings. This could be an image, a text document, a zip file etc. The total size of all attachments should not exceed 5Mb.

To attach a file to a new posting or reply, simply click the "Browse" button in the attachment section of the "Post a Message" page, locate the file that you want to attach from your local hard drive, and click the "Attach" button. After attaching, you are allowed to see or remove the attached file by clicking on the respective link.

After posting, the attachment will show up in the top of attachment field of your message and in the bottom of the email notification.

The classifications are used to make it easier for others to filter the email notification depending on their interest. You must select the classifications in order to post a new message.

There are 3 categories:
- Country/Region
- AIRAC
- Audience type

Country/Region
This specifies which country or region your question is about. If you feel that this is not appropriate, perhaps you are asking a very general question, you can use (Not applicable).

If your question refers to a whole region and not to a particular country than select one of the regions.

Multiple selections are possible by holding down the 'CTRL' key on your keyboard.

AIRAC
The purpose is well known: encourage the usage of AIRAC procedures in all aeronautical publications. If your message does not concern AIRAC at all, you can select (Not Applicable). You can select more than one date if required.

AUDIENCE TYPE
This specifies the audience to whom this message is addressed. There are two types of audience defined in this category:
-‘AIS’ – the services responsible for the provision of aeronautical information/data, and
-‘Users’ – the ones using the aeronautical information/data

Typical examples of messages for posting in each category
AIS to AIS - topics covering AIS operations
AIS to Users – information on advance publications, notifications to the users about any changes etc
Users to AIS - inquiries on publications, errors, omissions etc
Users to Users - flight planning, preferred routes etc.

It is a message sent to your email address indicated in your account and notifying you of any new message / reply posted to the Forum.

If you choose to stop receiving email notifications or to set specific rules for them, then click on the "Edit Profile" link in the left blue pane of AIS AGORA.

Please verify that you have correctly filled in all classifications. Red text at the top of the page should assist you with this.

Please do not use AIS AGORA as an advertising medium. Instead we invite all Agorians willing to advertise their products and/or services to review and update, if required, the AIS Industry listing at @is online.

• AIS Industry listing

Send your message / reply to the Facilitator and he will ensure that the message is posted on your behalf.

• Send message to the facilitator

You can recover your ID and Password from the "Forgotten UserID or Password" page. (link below this text)

To recover your Login ID you will have to submit your originally registered email address and your Login ID will be immediately sent to that address.

To recover your Password, you will have enter your Login ID and then answer the Security Question on the next screen. If that Question is answered correctly a new Password will be sent immediately to your originally registered email address.

• Recover ID and Password

Use 'Edit account' menu (link below this text)

• Edit your account

Use 'Edit account' menu (link below this text)

It is your responsibility to keep the information in your account up-to-date. You should especially ensure that your email address is kept current. You can alter any of the fields in your account, except your username. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the Facilitator change your username, but he will require a very good reason to do so.

• Edit your account

Click on the link from the notification to access the message in the Forum, or find the message in the Forum, then

- click the icon - 'Reply' or 'Reply with Quote'
- Type your reply
- Click the 'Submit' button

As a confirmation that the message was successfully sent a confirmation will appear on the screen and a notification will be sent by email.

Use 'Edit profile' menu

By default you will receive the email notifications about all new postings on this Forum.
You can customise your profile to receive only the notifications which match your preferences.
Login to the Forum and select the Edit Profile menu in the left blue pane of the window to set the rules for the receipt of the email notifications.

Choose among the following options:

- E-mail address visible: - your email will be visible when you post / reply to a message (default)
- Receive email notifications (default): or - not receive email notifications, except those broadcasted by the facilitators
- Receive HTML mail (default): or - plain text (without any formatting)
- Include Message Attachments: or - Notifications without attachments (default-only links)
- Zip Attachments: or - Attachments as send by the poster (default)
- Notify immediately (default): or - once a day (all messages of the previous day)
- Receive notifications for all postings (default): or - if unticked you can select by:

• Country
• AIRAC Cycle
• Audience Type
• Keyword in title

Confirm by hitting the 'Update' icon

Indeed because the sender of the email notification is only a server distributing the notifications.

CFMU is pleased to provide general advice on flight planning in response to queries raised on AIS AGORA by its users.

Users are reminded that specific problem reports and anomalies on the CFMU systems and operations should be addressed according to the relevant procedures as explained in the CFMU Handbook, part "CFMU Operational Problem Reporting"

Flight Plan originators are also strongly encouraged to make use of the IFPS test flight plan facility IFPUV.

The intention of the CFMU is to respond to queries within 2 working days.

It is important to note that the following types of queries will not be dealt with on AIS AGORA:
a) real-time FPL queries (should be addressed to the relevant IFPS Supervisor)
b) queries outside the CFMU area of responsibility (IFPS zone)

Queries will be answered by staff of the CFMU OPS Division Investigation Team who may also be contacted directly.

The main objective is to provide general advice and assistance where the use of a broad forum such as AIS AGORA can assist in providing information to a wide community of stakeholders, hopefully contributing to a simplification of the flight planning process and more consistent flight plan data for all stakeholders in European airspace.

• CFMU Handbook

Purpose: We have noticed several requests made through AIS AGORA for information which is readily available in AIS Publications. We understand that it is because AIS AGORA is convenient to use.
However it is not the purpose of AGORA; it should not be used as a place to request information which is readily available from the source organisations. The Message area is starting to get cluttered with routine info requests that can be found easily by conventional means.
The purpose of AGORA is to provide a transparent means of querying data already published, or to transmit information which might otherwise be subject to postal delays.

Requesting copies of Aeronautical Information through AIS AGORA:

1. Check the AIP of the respective State (some AIP are available on-line, see @is online)
2. Contact the AIS of the respective State if you believe that the information in the AIP is missing or incorrect (the AIS email and Points of Contact are available at @is online)
3. Post the inquiry on AIS AGORA, stating that the information in the AIP is missing and that the State authorities were approached but without any result.

• AIS AGORA

Q: "I have been receiving the AIS AGORA information and it is very good but being a GA pilot I don't really need the overseas service you provide..."

A: You can customise your profile in such a way that you will receive only the information related to the United Kingdom.

- Login to AIS AGORA, select 'Edit Profile',
- Untick the 'Receive notifications for all postings:'
- In the 'Subscriptions to countries' select 'United Kingdom'
- click on the 'left arrow' icon to move your selection into the left box
- click on the 'Update' icon located at the bottom of the page.

This forum allows you to attach files to your postings. This could be an image, a text document, a zip file etc. The total size of all attachments should not exceed 5Mb.

To attach a file to a new posting or reply, simply click the "Browse" button in the attachment section of the "Post a Message" page, locate the file that you want to attach from your local hard drive, and click the "Attach" button. After attaching, you are allowed to see or remove the attached file by clicking on the respective link.

After posting, the attachment will show up in the top of attachment field of your message and in the bottom of the email notification.

The classifications are used to make it easier for others to filter the email notification depending on their interest. You must select the classifications in order to post a new message.

There are 3 categories:
- Country/Region
- AIRAC
- Audience type

Country/Region
This specifies which country or region your question is about. If you feel that this is not appropriate, perhaps you are asking a very general question, you can use (Not applicable).

If your question refers to a whole region and not to a particular country than select one of the regions.

Multiple selections are possible by holding down the 'CTRL' key on your keyboard.

AIRAC
The purpose is well known: encourage the usage of AIRAC procedures in all aeronautical publications. If your message does not concern AIRAC at all, you can select (Not Applicable). You can select more than one date if required.

AUDIENCE TYPE
This specifies the audience to whom this message is addressed. There are two types of audience defined in this category:
-‘AIS’ – the services responsible for the provision of aeronautical information/data, and
-‘Users’ – the ones using the aeronautical information/data

Typical examples of messages for posting in each category
AIS to AIS - topics covering AIS operations
AIS to Users – information on advance publications, notifications to the users about any changes etc
Users to AIS - inquiries on publications, errors, omissions etc
Users to Users - flight planning, preferred routes etc.

It is a message sent to your email address indicated in your account and notifying you of any new message / reply posted to the Forum.

If you choose to stop receiving email notifications or to set specific rules for them, then click on the "Edit Profile" link in the left blue pane of AIS AGORA.

Please verify that you have correctly filled in all classifications. Red text at the top of the page should assist you with this.

Calls for tenders may be published in either French or English (both being official EUROCONTROL working languages).

Bearing in mind that the predominant language of air traffic management is English, the majority of calls for tenders are published in the English language.

Tenderers are nevertheless entitled to respond in French or English. It is nevertheless advisable to use the language of the call for tenders for the preparation of the tenders.

Should there be any particular language requirements, these are explicitly mentioned in the call-for-tender documents.

Local procurement actions may on rare occasions be performed in the local language. 

Yes, it is essential to read all the documents constituting the call for tenders. If anything is unclear or if you have any questions, please contact the contracts manager indicated in the call-for-tender documentation.

The reasons for granting extensions depend on the complexity of the project, on the number of requests received compared to the number of companies invited/interested and on the time constraints of the project. The principles of objectivity and equality of treatment of all potential tenderers are respected at all times.

You may submit a request for an extension by email to the contracts manager mentioned on the Internet notice/cover letter of the Procurement Services.

It may be that your company has not selected the appropriate categories corresponding to the calls for tenders launched, based on the information available to EUROCONTROL.

Should your company nevertheless feel able to respond to a particular call for tenders announced on the EUROCONTROL website, please follow the procedure in the Internet notice of the call for tenders.

Please note that in exceptional cases calls for tenders may be restricted to a certain number of suppliers only. 

The strict submission deadline for any call for tenders or price enquiry is 3 p.m. 

As a general rule, EUROCONTROL (as clearly stated in the "NOTICE CONCERNING THE PRESENTATION OF PROPOSALS BY TENDERERS"), does not provide the reasons for its choice.

In major projects, however, EUROCONTROL may organise informal briefing sessions to inform unsuccessful tenderers of the reasons why their offers were not retained with a view to enabling tenderers to provide better tenders in the future.

No, as an independent international organisation, EUROCONTROL does not, and is not obliged to publish its calls for tenders in the Official Journal of the European Union. 

EUROCONTROL regularly publishes open posts on its website - please check the relevant page and follow the instructions there. 

Calls for tenders are in general used for all procurement actions above EUR 100,000.

Price enquiries are used for procurement actions below EUR 100,000.  All are published on the EUROCONTROL website.

Whichever procedure is used, they are all governed by the same principles of fair competition, transparency and equality of treatment of all suppliers/tenderers. 

The European Organisation for the Safety of Air Navigation (EUROCONTROL) is an international intergovernmental organisation independent from its Members States and also independent from the European Communities and its institutions.

EUROCONTROL is therefore not bound by the procurement rules of the European Communities (nor by procurement rules applicable in any of the EUROCONTROL Member States). EUROCONTROL has its own set of procurement rules contained in the Contract Regulations which have been adopted by the EUROCONTROL Member States. 

All active contracts between your company and EUROCONTROL are visible.

No.

No more than one user. Users will receive the invitations and get the access and passwords. 

You have to add, edit or remove contacts – a notification is sent to the iSupplier Portal's administrator who will review and approve the changes.

Yes, but not in the near future.

To avoid any problems, submit your offer well before the deadline. If you do encounter a problem, please send an email to supplier.portal@eurocontrol.int  clearly explaining the matter.

• If there is a technical or functional problem on EUROCONTROL's side, offers may be sent by email.
• If the technical or functional problem is on the supplier's side, offers may not be sent by email.
• If there is a technical or functional problem but the origin of the problem is unclear, the decision will be taken by EUROCONTROL's Head of Procurement or his/her delegate.

The first thing to do is to click on “Full List”.

Secondly, make sure that you are connected with the right email address (only one user per supplier can see the open RFQ).

If this does not solve the matter, please send an email to supplier.portal@eurocontrol.int.

This functionality is not available for the moment. However, a message will appear at the top of your screen once the documents have been uploaded successfully.

When you submit an offer, it is visible via the Sourcing homepage.

You are not yet registered on OneSky Online:

1    Please register on OneSky Online via the iSupplier Portal page.

2    You will first receive an email to confirm your OneSky Online registered account.

3    After the approval of your OneSky Online registration, click on the OneSky Online link available on the EUROCONTROL website and log on.

4    A link to the iSupplier Portal is available under "Online Services".

For OneSky Online, please use your Login ID and password, chosen at the time of self-registration. For the iSupplier Portal, please use your User ID which is your email address and the password assigned by the system when you first logged on. You will be required to change this password for security purposes.

Please contact the iSupplier Portal administrator at supplier.portal@eurocontrol.int.

Yes

Not at the moment.

You can add as many attachments (CVs) as you wish. There is no limit.

A fixed price offer is when a supplier quotes for a non-revisable price and that is the amount to be paid for a specific task or project. The maximum price is an amount quoted but not necessarily exhausted.

Yes, you are able to make counter proposals to the terms and conditions attached to the price enquiries and, in the future, to call for tenders. Please add an annex to the financial proposal.

Yes, date/time deadlines are very strictly enforced so that everyone is treated equally. The system safeguards the equal treatment principle by interrupting the uploading of offers once the date/time deadline has expired.

All your responses to active RFQs can be found under "Your Active and Draft Responses". Once a decision on an RFQ has been taken, you will find it under the "Quick Links/Responses" section where you will find successful RFQs under the "Awarded" link and unsuccessful RFQs under the "Rejected" link.

The two areas you are referring to are the attachments at "Header-level" and at "Line-level". Please use the "Header-level" attachments only and disregard the possibility of adding Line-level attachments. The Header-level attachments are located under the Note to Buyer. You can access them by clicking on the "Attach Quote Documents" link. Do not use the
"Add Attachments" link located below in the "RFQ Items" section.

The list of open/active RFQs can be found under "Open Invitations" on the Sourcing homepage. A maximum of five are listed on the homepage, sorted by "Time Left", i.e. with the RFQs closest to being closed first. By pressing “Full list” you get a list of all the open RFQs which have been submitted by your company.

No, your quote no longer has to be sent separately by email. It is mandatory to upload the all the relevant documents to the quote you submit via the system.

The submitted tender can be altered up until the deadline: open your submitted tender, go to the drop-down list called “actions” on the right-hand side of the screen, select “create a quote” and click on GO.

Not necessarily, you can do it separately.

In principle, yes. It is set up to ensure that there is no conflict of interest between the various parties with access rights, in order to safeguard confidentiality.

This may happen when you use the Firefox browser, which is not supported by our system. Please use only the MS explorer web browser.

No, your client host should do this when downloading the attachment.

You can search for postings based on:

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Redo this procedure again when you are back in the office.
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If you are seeking information on services of a commercial nature (e.g. handling agents) please indicate clearly in your request that Agorians send the replies to your inquiry directly to your personal email address indicated in the posting.

For example:

Commercial Enquiry - Please reply Direct to email abc@xyz.com

We are about to start operations in Belize and I am seeking information on handling agents in central America. Does anyone know of any organisation offering services?

There is a search function available for you to search all messages posted to AIS AGORA from 2001. By searching this Forum you can perhaps find the answer to your question sooner and you save others the time and energy to answer the question all over again.

Facilitators oversee the Forum. They generally have the ability to edit and delete postings, and perform other manipulations.

The scope of AIS AGORA Facilitation is limited to ECAC area and to aeronautical information (publication) only.

At present this role is fulfilled by Alex Petrovsky from EUROCONTROL. In his absence other persons could act in this role as well.

The broadcast messages are special messages posted by the Facilitators. They are designed to be a simple one-way communication with the users. All registered members of the Forum will receive the notification of such messages despite of the selection in the profile.

AIS AGORA - the Aeronautical Information Forum is a EUROCONTROL initiative to improve communication amongst the Aeronautical Information/Data Stakeholders - AIS, Aircraft Operators, ATC, Data originators and other airspace users. It is an Internet based application for the tracking of latest Aeronautical Information Publication matters.

• AIS AGORA - the Aeronautical Information Forum

The users of AIS AGORA are the aviation professionals from around the world, involved in Aeronautical Information (CAA, ATC, AIS, Airlines, Industry, Military Organisations, Users Organisations, Regulators etc.).
They register any issues about Aeronautical Information Publications in this Forum. Typical examples of such issues:

Data originators & AIS -
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If your email address does not show your company name (e.g. @eurocontrol.int) the Facilitator may require that you send a confirmation email from your professional email account or some proof of your relation to the aeronautical information. This measures are required in order to ensure that this professional Forum is not abused.

It is understandable that people want to be successful in these tests, but preparing for them is not the same as the kind of preparation you might have made in the past for school examinations. In reality, you have to be confident in your skills and ability. Even though similar tests are available on the market, it would not be of any help to be successful in the testing procedure, because you have been able to practise, if you don’t feel really at ease with the cognitive and behavioural requirements. In these circumstances, even if you started the training, you might well fail later on. Therefore, we recommend that you do not focus too much on the psychological tests.

On the other hand, we believe it is important for you to look up for information about air traffic control (ATC), EUROCONTROL, Maastricht UAC, the job of an en-route controller, etc. to familiarise yourself with the challenges and demands of the job. You can try to visit and see first-hand ATC locations as well as the Maastricht UAC. You can use the Internet, you can read flight magazines, visit our Institute in Luxembourg. The more you understand about the job you are applying for, the better you will feel as an applicant.

The selection rate of a student controller recruitment campaign is about 6%. This means that we need to test 100 candidates to find 6 of them who meet our standards. Unfortunately, some of those six might not be accepted for medical reasons.

Although this might sound a little discouraging, compared with selection rates for similar cognitively demanding jobs, this is not in fact particularly low. Knowing that cognitive requirements are the most important, a vast majority of applicants are tested (the ones who fulfil the basic requirements). In other kinds of competitions, the majority of applicants are eliminated through their CVs. Only few people have the chance to be tested or interviewed.

Stress is a physiological syndrome. You feel it when you are put under mental or physical constraint. Stress can be a positive and necessary stimulator of action to help you work out a difficult situation. Due to its multivariate pattern, stress might also be inappropriate to solve the problems with which you are faced.

Obviously, some aspects of the air traffic controller tasks make the mental workload rather high (monitoring and managing routine traffic, switching attention, solving conflicts, updating spatial mental picture, providing services). A high level of stress, including its physical component, might therefore be undesirable. Nevertheless, the tolerances to stress manifestation vary from one individual to another. It is then not easy to say whether air traffic control is a stressing activity as such.

In a recent survey about professional attitudes amongst controllers at Maastricht a large majority of the responses showed that controllers see themselves as able to rest and relax when they need to, are unafraid and not nervous about problems faced in work. This high level of agreement is interesting and will convince you about the need to be assessed against stress-related criteria. This is not something easy to do by oneself. Some measurement of stress in trying conditions is therefore included in our selection procedure.

The career of an operational controller is clearly structured and will depend on your progress in attaining and maintaining the necessary levels of proficiency and experience. If you want, you may spend your whole career as an operational controller. As you acquire more experience and follow technical and operational developments, your progress could lead to the attainment of the grade of principal controller. You would continue to benefit from the advantages of shiftwork, including flexibility of working patterns and shift-work payments on top of an already good salary. Shiftwork can allow you to profit from off days to take further study for instance at university level. If relevant for your career, there might also be the possibility of financial support in some circumstances.

Different career development opportunities exist for those with the right abilities (principal air traffic controller, deputy supervisor, duty supervisor) and those who wish to progress to management responsibilities. After a certain number of years, you could use your acquired operational experience in another field. You might then apply for positions like “Training Expert” or “Operations Expert” or to work within the framework of Research and Development activities as an experienced operational support to development projects in the various fields related to air traffic control.

An operational (shiftworking) controller will cease active operational service at the age of 55 (which could be extended to a maximum of 57) and will receive a retirement pension calculated according to the pension rights acquired at that date.

Applicants must:

• Be nationals of one of EUROCONTROL's Member States.
• Hold a certificate of secondary education showing that they have successfully completed studies at advanced level (university entrance). Students who are expected to obtain a certificate of education at this level in the near future may also be allowed to participate.
• Have a good command of spoken and written English. Knowledge of other European languages would be an advantage.
• Meet the medical fitness requirements laid down for controller duties.
• Not yet be 25 years of age on 1 October 2012.
• If a candidate already participated in a selection, at least two years must have elapsed.
• Not have started a similar training at a national administration.
• Not have failed a similar training elsewhere.

The Tower Controller (normally abbreviated to TWR) works at airports and aerodromes. Communicating with the pilot by means of radiotelephony the controller co-ordinates the traffic on the runways and taxiways by using instructions, issuing the necessary clearances to the cockpit crew before and after landing and take-off.

Most of the time, the Tower Controller works from visual reference, by keeping the aircraft in sight. Soon after take-off and for a period prior to landing, the pilot communicates with an Approach Controller (APP) or a Terminal Controller (TMA), depending on the configuration of the airspace. The Approach or Terminal Controller, using radio communication and surveillance devices, directs arriving flights to the point where they are handed over to the Tower and directs departing flights to the point where control is assumed by an Area Control (ACC) unit (sometimes called an "en-route" unit).

When "en-route", the aircraft may transit several control areas. It maintains course with the help of radio beacons and modern airborne navigation systems but remains under constant control from qualified controllers in an Area or En-Route Control Centre. EUROCONTROL’s Control Centre in Maastricht is a special type of Area Control Centre, called an Upper Area Control Centre (UAC); it provides a service to aircraft transiting in the upper airspace. You as a Maastricht UAC controller would guide aircraft through your zone of responsibility. You would see the picture of all the movements in the sky even though you cannot physically see the aircraft.

The Upper Area Controller works with radar and flight profile displays and telecommunication devices. He/she builds up a three-dimensional mental picture of the traffic on the basis of two-dimensional radar display information, supported by other available information. As an Area Controller, your main role would be to ensure safe passage to air traffic by providing minimum distance between flights. In addition, you would offer information services (e.g. meteorological information) and, subject to meeting the primary concern, which is safety, help the aircraft operators to keep flight costs and delays to a minimum.

Salary is commensurate with the demands of a challenging and responsible job. A salary is paid even whilst under training.

Remuneration includes a basic salary and further add-on elements payable according to personal circumstances e.g. allowances for head of household, expatriate, dependent child, school.

“Head of household” allowance is paid to employees who are married or have at least one dependent child.

“Expatriation” allowance (16%) is normally payable to nationals of a country other than the one in which they are employed.

For those with children a “child allowance” and if they are attending school a “school allowance” is payable.

A compulsory deduction of 1.479% of salary is made to cover membership of EUROCONTROL’s own medical insurance provisions.

EUROCONTROL operates its own pension scheme and a compulsory deduction of 10% covers this.

Remuneration and allowances are not liable to any scheme of national taxation but are subject to the Organisation’s own internal tax system.

Remuneration during the training will be in accordance with the appropriate regulations in force. (These are in process of being adapted.)

In the first phase of the training (14 weeks) you will receive € 1439 as monthly basic salary, for phase 2 (approx. 20 weeks) you will receive € 1802 as monthly basic salary. Finally, for the last part of the training, you will receive € 2153 as monthly basic salary.


On successful completion of the last training phase, you will be appointed as a qualified and licensed air traffic controller who is then authorised to provide air traffic control services to flights in the airspace for which the Maastricht Upper Area Control Centre is responsible. This appointment is for an undetermined period. You will first be nominated as “advanced trainee air traffic controller” with only one sector validation with € 3570 as a basic monthly salary. After getting the other required validation, you will be established and promoted to “air traffic controller” with € 4239 as a basic monthly salary. The information below shows you what you might expect to receive as an advanced trainee air traffic controller and as an air traffic controller after all deductions. “Household” and “Child” allowances and the "ATC allowance" are not included.

Monthly Net Salary - Single national:
Advanced trainee air traffic controller: € 3178
Air traffic controller: € 3716

oMonthly Net Salary - Single expatriate:
Advanced trainee air traffic controller: € 3802
Air traffic controller: € 4457

Working shifts entitles staff to payment of a flat-rate shift allowance which is set at € 1530 for those working a 24/7 shift .

The selection procedure is divided in several phases. The result of each phase is taken into account to decide whether you can go a step further. Obviously, the procedure is subject to continuous review and improvement.

There are currently 2 selection phases.

• The first phase is aimed at measuring your basic skills in English, mental arithmetic, decision-making, logical reasoning, working memory, visual perception, attention, and spatial orientation.
• The second phase is aimed at measuring whether you can apply those skills in working conditions i.e. multiple-task ability, trainability, collaboration, and stress management, and a personality questionnaire.

This is followed by an interview by active controllers, psychologists, and training and human resource experts. The aim of the interview board is to probe you on your motivation to become an air traffic controller. In addition, personal background, education, work experience, general career expectations, job-related aspects of personality, and leisure activities are all covered in the questions.

The interview board finally assesses your suitability on the basis of professional motivation, general motivation, co-operation, stress resistance, and interactive proficiency.

If successful in this phase there will still be a medical examination before the start of the course for which you have been selected.

The first and second phase of the training will take place at a selected Air Navigation Service Provider (still to be determined).

If successful at the examinations and continuous assessment, you will be doing the so called "Unit Training" at the Maastricht Upper Area Control Centre.

We do not hide from applicants that air traffic control is not an easy occupation. However, the material rewards for success are good and the job is mentally stimulating, but you will need ability and determination to succeed.

Students are selected after a careful evaluation of their basic cognitive skills (English language, mental arithmetic, decision-making, logical reasoning, working memory, visual perception, attention, spatial orientation) and their ability to apply them under multitasked dynamic conditions (co-ordination, integration, stress management).

Nevertheless, at various stages of the training, some students fail to meet the standards particularly in the practical aspects of simulation and on-the-job training.

Air traffic control requires a mix of skills and a clear motivation to succeed during sometime difficult periods. Those who start training must be equipped for success since training is long and expensive.

Failures can happen due to several factors. Firstly, it is not possible to guarantee a 100% correct prediction of success.

In addition to questions of lack of ability or aptitude, maturity, homesickness, culture, weather, fear in live traffic conditions, etc. are not easy to predict but any of them can occur. But there again, life is full of challenges and difficulties, and being aware of this fact should not refrain you from applying.

Yes. All the information linked to the application is saved in the system. To re-use your information:

1. Log in;
2. Select the Competition title;
3. Click on “Apply now”;
4. Save or modify the personal and/or professional information, depending on the post;
5. Attach the existing CV or a new one;
6. Submit your application.

1. Go to “My tools” and click on application(s);
2. Click on the “Printable version” icon next to the application you wish to print.

Note that only the application will be printed, not the attachment. If you wish to print the attachment please go back to the “My tools” page.

1. Go to www.eurocontrol.int.
2. Click on "Jobs at EUROCONTROL" in the main menu and then on "Vacancies" in the left navigation;
3. Click on the link "Vacancies" to apply in English or "Avis de vacances" to apply in French;
4. Log in by entering a user name and a password of your choice;
5. Click on "Register Now".

You can only apply to a vacancy at EUROCONTROL via our e-recruitment system.

You may attach only 1 file using either Word or PDF.

Please ensure the title does not contain one of these symbols: / -

For each part of the application, save the information you have entered.

If the system displays the "Your page is expired" message, click on the "Back" button on your toolbar, in the upper left side of the screen.

If your application has been sent successfully, you will receive an acknowledgement of receipt via email.

If you receive no acknowledgement, it means the application has not been submitted.

Click on the "Next" button, above the list on the right, in order to view all published competitions.

Click on the "Back" button on your toolbar, in the upper left side of the screen.

An official candidate is anyone applying with the support of the national aviation authority which is his/her employer and who can provide a letter of recommendation.

Candidates for military posts must be official candidates.

Please send an e-mail to the Recruitment Service at recruitment_and_mobility@eurocontrol.int providing the following information:

• name
• telephone number
• competition number, and
• error message print screen.

1. After logging in, do not select the competition;
2. Click directly on "x Application(s)", mentioning the number of applications already created, in the "My tools" section;
3. Select "All applications" from the "Display applications from:" menu.

It should be noted that training flights will only be qualified for exemption under the following conditions:

1. When filling the flight plan, the type of flight should be identified as "G" (in field 8 of flight plan);

2. In addition, this identification should be clearly justified with the appropriate remark as follows
(in field 18 of flight plan): "training flight for the purpose of obtaining a license";

3. The flight plan should always be validated by the ARO and the justifications related to the flight should be attached to the flight plan;

4. International flights do not qualify for this exemption.

Flights can be liable for route charges and terminal/navigation charges. For each different charge separate bills will be issued.

• Information circulars

In order for the CRCO to establish the weight factor for billing, users of European airspace are requested, at least once a year, to make a declaration of the composition of their fleets.

To facilitate provision of this information a fleet declaration form is usually sent to the users concerned, and is reproduced here for the convenience of those wishing to use it at any time to notify changes to their fleet composition.

The form may be downloaded, and, when completed, should be sent to the CRCO (Unit R3) on fax no. +32 2 729 90 93. Or when scanned sent to r3.crco@eurocontrol.int.

Please note the following explanations:

• If you acquire or dispose of any aircraft during the course of the year, it is in your interest to inform the CRCO (Unit R3) accordingly as soon as possible. Information should be provided on the date and (if applicable) the name and address of the new operator, in order for your fleet status to be updated.
• The fleet composition should include all aircraft which are being operated by the user even if on lease from another company.
• The aircraft types should be identified according to the aircraft type designators in the latest edition of ICAO Document 8643.
• The MTOW declared should be the maximum certificated take-off weight of the aircraft. In the case of multiple certificated take-off weights, the MTOW to be declared must be the highest weight authorised by the State of registration.

If there has been any change in your title or address, please indicate the changes on the attached form when returning it.

When the fleet details have been updated in the CRCO files, you will receive notification of the new weight factors applicable to your fleet.

• Fleet declaration form [pdf, 358 KB]

Upon first issue of bills for EUROCONTROL route charges, an explanatory note is included with the documents, fully explaining the contents. See our Customer Guide.

Should further clarification be necessary, please contact the EUROCONTROL Central Route Charges Office (contact details are provided on the billing documents or the explanatory note).

Yes, the CRCO*DATALINK facility allows you to download their monthly flight data from the Internet, in a format which can be uploaded to your own computer.

This service is part of a wider Extranet for Airspace Users (CEFA) which offers you a wide range of services free of charge such as the consultation, submission and/or modification of fleet data, the downloading of billing documents, the submission of claims and subsequent monitoring of their status, and the consultation of your financial situation.

For more information, click on the link below.

Further information may be obtained from the Central Route Charges Office email or fax (+32 2 729 90 93).

• CRCO Extranet for airspace users

You may experience a delay in receiving your invoices because of the geographic location or availability of reliable mail distribution. If you are affected by either of these factors, please contact the EUROCONTROL Central Route Charges Office (CRCO) by e-mail or by fax: 32 2 729 9094/93.

The EUROCONTROL Central Route Charges Office (CRCO) receives flight data from the national authorities of the EUROCONTROL Contracting States for billing. Any claims against these flights must be referred back to these authorities for their verification and decision.

This procedure does take a while and you are therefore asked to be patient pending the receipt of any necessary corrective documents. Furthermore, the issue of corrective documents is linked to the monthly billing cycle and, consequently, even if a decision has been received from the national authorities, the issue of the corrective documents is held in abeyance until the following billing cycle. All claims received are acknowledged by a standard ‘Claims Acknowledgement’ form, which is issued soon after receipt of the claims. This is to give assurance to the submitter that the processing of the claim is in hand.

Claims are usually finalised within approximately 60 days of receipt however the Central Route Charges Office is doing its utmost to reduce the period taken to process user claims.

No, a claim submitted against a flight appearing on the EUROCONTROL route charges billing is all that is necessary. Any corrective action taken against this flight will automatically generate corrective documents in respect of associated terminal charges.

Any claims against the Multilateral EUROCONTROL Route Charges or Bilateral Air Navigation Charges Systems must be submitted, in writing, prior to the date indicated in box 1 of the bill. In the common interest of both the users and the EUROCONTROL Central Route Charges Office (CRCO), the form and the claim codes given herewith should be used and sent either by Fax or post to the Fax numbers / address given on the form.

Due note should be taken of the ‘additional elements’ to be provided for certain categories of claims.

Once received, the CRCO will acknowledge receipt of the claim and verifications will be made with the national authorities concerned.

• Multilateral claim form [pdf, 25 kB]
• Bilateral claim form [pdf, 19 kB]
• Codes/reasons to be indicated/given by submitting a claim [pdf, 16 kB]

CAR (Cross-border Airspace Relation): Relation between the ANSP(X) certified and/or based in State "X" with the ANSP/NSA/State Authority of State "Y" by which ANSP(X) provides ATS services in one or more cross-border airspace blocks (CAB's) under the sovereignty of State "Y";

CAB (Cross-border Airspace Block): Each block of airspace in which the ATS services are provided by an ANSP certified/based in a State different than the one holding the sovereignty of the CAB.

Please do not use AIS AGORA as an advertising medium. Instead we invite all Agorians willing to advertise their products and/or services to review and update, if required, the AIS Industry listing at @is online.

• AIS Industry listing

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• Send message to the facilitator

You can recover your ID and Password from the "Forgotten UserID or Password" page. (link below this text)

To recover your Login ID you will have to submit your originally registered email address and your Login ID will be immediately sent to that address.

To recover your Password, you will have enter your Login ID and then answer the Security Question on the next screen. If that Question is answered correctly a new Password will be sent immediately to your originally registered email address.

• Recover ID and Password

Use 'Edit account' menu (link below this text)

• Edit your account

Use 'Edit account' menu (link below this text)

It is your responsibility to keep the information in your account up-to-date. You should especially ensure that your email address is kept current. You can alter any of the fields in your account, except your username. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the Facilitator change your username, but he will require a very good reason to do so.

• Edit your account

Click on the link from the notification to access the message in the Forum, or find the message in the Forum, then

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As a confirmation that the message was successfully sent a confirmation will appear on the screen and a notification will be sent by email.

Use 'Edit profile' menu

By default you will receive the email notifications about all new postings on this Forum.
You can customise your profile to receive only the notifications which match your preferences.
Login to the Forum and select the Edit Profile menu in the left blue pane of the window to set the rules for the receipt of the email notifications.

Choose among the following options:

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Confirm by hitting the 'Update' icon

Indeed because the sender of the email notification is only a server distributing the notifications.

CFMU is pleased to provide general advice on flight planning in response to queries raised on AIS AGORA by its users.

Users are reminded that specific problem reports and anomalies on the CFMU systems and operations should be addressed according to the relevant procedures as explained in the CFMU Handbook, part "CFMU Operational Problem Reporting"

Flight Plan originators are also strongly encouraged to make use of the IFPS test flight plan facility IFPUV.

The intention of the CFMU is to respond to queries within 2 working days.

It is important to note that the following types of queries will not be dealt with on AIS AGORA:
a) real-time FPL queries (should be addressed to the relevant IFPS Supervisor)
b) queries outside the CFMU area of responsibility (IFPS zone)

Queries will be answered by staff of the CFMU OPS Division Investigation Team who may also be contacted directly.

The main objective is to provide general advice and assistance where the use of a broad forum such as AIS AGORA can assist in providing information to a wide community of stakeholders, hopefully contributing to a simplification of the flight planning process and more consistent flight plan data for all stakeholders in European airspace.

• CFMU Handbook

Purpose: We have noticed several requests made through AIS AGORA for information which is readily available in AIS Publications. We understand that it is because AIS AGORA is convenient to use.
However it is not the purpose of AGORA; it should not be used as a place to request information which is readily available from the source organisations. The Message area is starting to get cluttered with routine info requests that can be found easily by conventional means.
The purpose of AGORA is to provide a transparent means of querying data already published, or to transmit information which might otherwise be subject to postal delays.

Requesting copies of Aeronautical Information through AIS AGORA:

1. Check the AIP of the respective State (some AIP are available on-line, see @is online)
2. Contact the AIS of the respective State if you believe that the information in the AIP is missing or incorrect (the AIS email and Points of Contact are available at @is online)
3. Post the inquiry on AIS AGORA, stating that the information in the AIP is missing and that the State authorities were approached but without any result.

• AIS AGORA

Q: "I have been receiving the AIS AGORA information and it is very good but being a GA pilot I don't really need the overseas service you provide..."

A: You can customise your profile in such a way that you will receive only the information related to the United Kingdom.

- Login to AIS AGORA, select 'Edit Profile',
- Untick the 'Receive notifications for all postings:'
- In the 'Subscriptions to countries' select 'United Kingdom'
- click on the 'left arrow' icon to move your selection into the left box
- click on the 'Update' icon located at the bottom of the page.

This forum allows you to attach files to your postings. This could be an image, a text document, a zip file etc. The total size of all attachments should not exceed 5Mb.

To attach a file to a new posting or reply, simply click the "Browse" button in the attachment section of the "Post a Message" page, locate the file that you want to attach from your local hard drive, and click the "Attach" button. After attaching, you are allowed to see or remove the attached file by clicking on the respective link.

After posting, the attachment will show up in the top of attachment field of your message and in the bottom of the email notification.

The classifications are used to make it easier for others to filter the email notification depending on their interest. You must select the classifications in order to post a new message.

There are 3 categories:
- Country/Region
- AIRAC
- Audience type

Country/Region
This specifies which country or region your question is about. If you feel that this is not appropriate, perhaps you are asking a very general question, you can use (Not applicable).

If your question refers to a whole region and not to a particular country than select one of the regions.

Multiple selections are possible by holding down the 'CTRL' key on your keyboard.

AIRAC
The purpose is well known: encourage the usage of AIRAC procedures in all aeronautical publications. If your message does not concern AIRAC at all, you can select (Not Applicable). You can select more than one date if required.

AUDIENCE TYPE
This specifies the audience to whom this message is addressed. There are two types of audience defined in this category:
-‘AIS’ – the services responsible for the provision of aeronautical information/data, and
-‘Users’ – the ones using the aeronautical information/data

Typical examples of messages for posting in each category
AIS to AIS - topics covering AIS operations
AIS to Users – information on advance publications, notifications to the users about any changes etc
Users to AIS - inquiries on publications, errors, omissions etc
Users to Users - flight planning, preferred routes etc.

It is a message sent to your email address indicated in your account and notifying you of any new message / reply posted to the Forum.

If you choose to stop receiving email notifications or to set specific rules for them, then click on the "Edit Profile" link in the left blue pane of AIS AGORA.

Please verify that you have correctly filled in all classifications. Red text at the top of the page should assist you with this.

Please do not use AIS AGORA as an advertising medium. Instead we invite all Agorians willing to advertise their products and/or services to review and update, if required, the AIS Industry listing at @is online.

• AIS Industry listing

Send your message / reply to the Facilitator and he will ensure that the message is posted on your behalf.

• Send message to the facilitator

You can recover your ID and Password from the "Forgotten UserID or Password" page. (link below this text)

To recover your Login ID you will have to submit your originally registered email address and your Login ID will be immediately sent to that address.

To recover your Password, you will have enter your Login ID and then answer the Security Question on the next screen. If that Question is answered correctly a new Password will be sent immediately to your originally registered email address.

• Recover ID and Password

Use 'Edit account' menu (link below this text)

• Edit your account

Use 'Edit account' menu (link below this text)

It is your responsibility to keep the information in your account up-to-date. You should especially ensure that your email address is kept current. You can alter any of the fields in your account, except your username. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the Facilitator change your username, but he will require a very good reason to do so.

• Edit your account

Click on the link from the notification to access the message in the Forum, or find the message in the Forum, then

- click the icon - 'Reply' or 'Reply with Quote'
- Type your reply
- Click the 'Submit' button

As a confirmation that the message was successfully sent a confirmation will appear on the screen and a notification will be sent by email.

Use 'Edit profile' menu

By default you will receive the email notifications about all new postings on this Forum.
You can customise your profile to receive only the notifications which match your preferences.
Login to the Forum and select the Edit Profile menu in the left blue pane of the window to set the rules for the receipt of the email notifications.

Choose among the following options:

- E-mail address visible: - your email will be visible when you post / reply to a message (default)
- Receive email notifications (default): or - not receive email notifications, except those broadcasted by the facilitators
- Receive HTML mail (default): or - plain text (without any formatting)
- Include Message Attachments: or - Notifications without attachments (default-only links)
- Zip Attachments: or - Attachments as send by the poster (default)
- Notify immediately (default): or - once a day (all messages of the previous day)
- Receive notifications for all postings (default): or - if unticked you can select by:

• Country
• AIRAC Cycle
• Audience Type
• Keyword in title

Confirm by hitting the 'Update' icon

Indeed because the sender of the email notification is only a server distributing the notifications.

CFMU is pleased to provide general advice on flight planning in response to queries raised on AIS AGORA by its users.

Users are reminded that specific problem reports and anomalies on the CFMU systems and operations should be addressed according to the relevant procedures as explained in the CFMU Handbook, part "CFMU Operational Problem Reporting"

Flight Plan originators are also strongly encouraged to make use of the IFPS test flight plan facility IFPUV.

The intention of the CFMU is to respond to queries within 2 working days.

It is important to note that the following types of queries will not be dealt with on AIS AGORA:
a) real-time FPL queries (should be addressed to the relevant IFPS Supervisor)
b) queries outside the CFMU area of responsibility (IFPS zone)

Queries will be answered by staff of the CFMU OPS Division Investigation Team who may also be contacted directly.

The main objective is to provide general advice and assistance where the use of a broad forum such as AIS AGORA can assist in providing information to a wide community of stakeholders, hopefully contributing to a simplification of the flight planning process and more consistent flight plan data for all stakeholders in European airspace.

• CFMU Handbook

Purpose: We have noticed several requests made through AIS AGORA for information which is readily available in AIS Publications. We understand that it is because AIS AGORA is convenient to use.
However it is not the purpose of AGORA; it should not be used as a place to request information which is readily available from the source organisations. The Message area is starting to get cluttered with routine info requests that can be found easily by conventional means.
The purpose of AGORA is to provide a transparent means of querying data already published, or to transmit information which might otherwise be subject to postal delays.

Requesting copies of Aeronautical Information through AIS AGORA:

1. Check the AIP of the respective State (some AIP are available on-line, see @is online)
2. Contact the AIS of the respective State if you believe that the information in the AIP is missing or incorrect (the AIS email and Points of Contact are available at @is online)
3. Post the inquiry on AIS AGORA, stating that the information in the AIP is missing and that the State authorities were approached but without any result.

• AIS AGORA

The SES Reporting information in Part III (Chapter 14 and Chapter 15) should be sent to EUROCONTROL and not directly to the European Commission. A formal Mandate has been given to EUROCONTROL to collect these reports, analyse them and compile the "EUROCONTROL Report on SES Legislation Implementation", which is sent to the EC together with the individual States’ SES reports.

Facilitators oversee the Forum. They generally have the ability to edit and delete postings, and perform other manipulations.

The scope of AIS AGORA Facilitation is limited to ECAC area and to aeronautical information (publication) only.

At present this role is fulfilled by Alex Petrovsky from EUROCONTROL. In his absence other persons could act in this role as well.

The broadcast messages are special messages posted by the Facilitators. They are designed to be a simple one-way communication with the users. All registered members of the Forum will receive the notification of such messages despite of the selection in the profile.

AIS AGORA - the Aeronautical Information Forum is a EUROCONTROL initiative to improve communication amongst the Aeronautical Information/Data Stakeholders - AIS, Aircraft Operators, ATC, Data originators and other airspace users. It is an Internet based application for the tracking of latest Aeronautical Information Publication matters.

• AIS AGORA - the Aeronautical Information Forum

The users of AIS AGORA are the aviation professionals from around the world, involved in Aeronautical Information (CAA, ATC, AIS, Airlines, Industry, Military Organisations, Users Organisations, Regulators etc.).
They register any issues about Aeronautical Information Publications in this Forum. Typical examples of such issues:

Data originators & AIS -
- Provide planned publication dates, number, scope
- Announce available information/data
- Provide (links to) copies of late publications
- Provide advanced information

Aircraft operators & other airspace users -
- Share information on identified problems
- Any complementary information

In order to fully use the abilities of this professional Forum, you will be required to register as a member. Registration is free and allows you to do the following:

- Read the postings and download any attachments
- Post new topics
- Reply to other peoples' topics
- Receive email notification

If your email address does not show your company name (e.g. @eurocontrol.int) the Facilitator may require that you send a confirmation email from your professional email account or some proof of your relation to the aeronautical information. This measures are required in order to ensure that this professional Forum is not abused.

Yes. STATFOR has developed a Glossary for Flight Statistics and Forecasts.

The primary source for traffic information is the Network Management data. We complement this data with other information received directly from the Air Navigation Services Providers (ANSP) of the countries that are not part of the NM, and we also enrich the data with information resulting from the merge with CRCO data.

For other type of data rather then traffic data (economic, population, passenger...) we use many different sources: EUROSTAT, Oxford Economics, UN, IATA…

You can find more information here under the Data sources tab

We are always monitoring the European air traffic market to identify specific trends that can affect our forecasts and that are worth a separate analysis. To allow a consistent approach to these studies we created a traffic market segmentation that classifies the traffic in: Traditional Scheduled, Low-Cost, Business Aviation, Cargo, Charter, Military and Other.

This classification is based on a set of rules that use a mixture of operator, aircraft type and route information to determine the corresponding category. These rules are detailed in the document Market Segment Rules 1.0.

The Single European Sky (SES) is an ambitious initiative, launched by the European Commission in 1999, to reform the architecture of European air traffic management (ATM).

It puts forward a legislative approach to meet future capacity and safety needs at a European rather than at local level. The European Commission has mandated EUROCONTROL to develop implementing rules for the implementation of the Single European Sky. Each rule is prepared in close consultation with Member States and aviation stakeholders.

EUROCONTROL is also at the forefront of research on the future air traffic management system through its work in the Single European Sky ATM Research Programme (SESAR), the technological dimension of the Single European Sky.

The regions of 'SES area' are illustrated in this map. In agreement with the SESAR Joint Undertaking, the oceanic airspace is not included in the STATFOR definition of the SES area.

To become an air traffic controller, you should apply to become a student air traffic controller. The Job description and application forms are available from the jobs section of the Agency Web Site. 

EUROCONTROL does not compete with Member States for the provision of ab-initio Air Traffic Control (ATC) training. The Institute only provides ab-initio ATC training for the Maastricht UAC. The Institute offers a number of e-learning modules that can be used during the basic ATC training and for refresher ATC training. These modules are available to all Member States.

The Institute can help Member States to find the right solution for their ATC training needs through the publication on the clearing house noticeboard.

The Institute does not provide English language training. IANS is heavily involved in ICAO’s, EUROCONTROL’s and the European Union’s initiatives to enhance the communication in aviation. We develop English language tests but we do not provide English language training, nor do we organise or administer tests.

Where required IANS can help member states to find the right solution for their ATC training needs through the publication of their needs on the clearing house noticeboard.

Classroom course :

Requests to reserve a course place are normally made by the national focal points.The national focal points act as local representatives of the Institute, providing a source of information about our training.

E-Learning Modules:

A few e-learning modules can be accessed via the dedicated section of the EUROCONTROL Training Zone without password or login.
Other modules need registration.
 

•  More detailed information on our dedicated webpage.

Please inform the focal point within your organisation. The focal point in your organisation will verify if someone else from your organisation would be able to take your place. The focal point of your organisation will then liaise with us. Please DO NOT contact the institute directly unless you do not have a focal point.

Our course portfolio is the result of a consultation process with the stakeholders in the Member States. A new training course could be included in our portfolio if it has pan-European relevance and corresponds to a training need of the stakeholders.

Detailed information about training (both e-learning and classroom-based) is available on-line in the catalogue of the EUROCONTROL Training Zone.

The Institute establishes partnerships with other training establishments if this partnership creates a mutual benefit and value for the EUROCONTROL Member States. Our course portfolio is subject to consultation processes with the stakeholders in the Member States.

EUROCONTROL does not compete with Member States for the provision of ab-initio Air Traffic Control (ATC) training. The Institute only provides ab-initio ATC training for the Maastricht UAC. The Institute offers a number of e-learning modules that can be used during the basic ATC training and for refresher ATC training. These modules are available to all Member States.

The Institute can help Member States to find the right solution for their ATC training needs through the publication on the clearing house noticeboard.

The institute can deliver a training course in your company or organisation if you are an air navigation service provider, a national regulator or state authority of one of the EUROCONTROL Member States.
Requests for training should be addressed to the course reservation office.
Preferably these requests should reach the Institute through your local focal point.

In exceptional cases we can deliver a training course in your company if you are not one of the organisations listed above. For more information please contact  the course reservation office by email.

Classroom course :

Requests to reserve a course place are normally made by the national focal points.The national focal points act as local representatives of the Institute, providing a source of information about our training.

E-Learning Modules:

A few e-learning modules can be accessed via the dedicated section of the EUROCONTROL Training Zone without password or login.
Other modules need registration.
 

•  More detailed information on our dedicated webpage.

Please inform the focal point within your organisation. The focal point in your organisation will verify if someone else from your organisation would be able to take your place. The focal point of your organisation will then liaise with us. Please DO NOT contact the institute directly unless you do not have a focal point.

Detailed information about training (both e-learning and classroom-based) is available on-line in the catalogue of the EUROCONTROL Training Zone.

The Institute welcomes the visit of stakeholders. As a result of a rather large interest to visit us, we advise to plan your visit well in advance so that your time at the Institute can be used in an optimal way. Not all request to visit can be honoured.

• Send us your visit request

Our course portfolio is the result of a consultation process with the stakeholders in the Member States. A new training course could be included in our portfolio if it has pan-European relevance and corresponds to a training need of the stakeholders.