Network management contacts

• Real time
• Post event
• Technical

Real time operational support

Operational flow management problems

For real-time problems which are primarily ATFMC matters and which require immediate action, such as slot allocation, flight suspensions, please contact our Central Flow Helpdesk:

Tel: +32 2 745 1901
Fax: +32 2 729 9027

Flight plan filing problems

For real-time problems in flight planning, including RPLs within 20 hours EOBT, the message originator should contact the appropriate flight planning service (IFPS Unit Supervisor):

FP1 - Brussels                            
Tel: +32 2 745 1950/62/66             
Fax: +32 2 729 9041                    

FP2 - Brétigny
Tel: +33 1 69 88 17 50
Fax: +33 1 69 88 38 22

Post event operational support

Operational post event problems

External users of our services encountering an operational problem or anomaly (i.e. an unexpected behaviour or inadequacy in our procedures or systems) may perform a post-event reporting, by filling a specific form.

Supplementary information should be submitted to the national authority concerned and our investigation team, using the published procedures.

Email: cfmu.incident@eurocontrol.int
Fax: +32 2 729 9028

Repetitive flight plan (RPL) related problems

For problems and queries related to the submission and maintenance of RPL files, contact the RPL team: 

Email: rpl@eurocontrol.int
Tel: +32 2 745 1957
Fax: +32 2 729 9042

CFMU ENVironment database or CFMU/CADF (Centralised Airspace Data Function) problems

Contact the Airspace Data Operations (ADO) team:

Email: fdoenvsup.cfmu@eurocontrol.int
Tel: +32 2 729 9848
Fax: +32 2 729 4795

Technical operational support

Clients experiencing online technical problems (transmission, terminals) which require immediate corrective action should contact directly the CFMU Systems Operations (CSO) helpdesk.

Email: cfmu.cso.help-desk@eurocontrol.int
Tel: +32 2 745 1997
Fax: +32 2 729 9023