Human Performance in ATM

Human Performance in ATM focuses on all job-related aspects at the individual, group and organisational levels that can impact upon human capability to successfully accomplish a wide variety of tasks and job requirements, including the management of related changes.

Our main goal is to match organisational objectives and staff needs to support the achievement of an effective, efficient, and safe ATM system.

The EUROCONTROL Human Performance Area (HP) encompasses expertise in Human Factors (HF), and Human Resource Management (HRM).

The HP area develops, implements and supports processes, methods and tools in order to optimise human performance throughout ATM organisational, operational and technical changes.

Within the HP Area:

• Human Factors is the discipline that develops and applies knowledge about the performance of people at work. It focuses on the task requirements, the equipment and technology people use, the rules and procedures they work under, the ways they communicate, and the physical and organisational environment in which they operate.
• Human Resources Management is the discipline of effectively planning, recruiting, selecting, developing, and training people in the work environment to meet organisational goals and personal needs. The priorities are to attract and retain talented and competent staff as they will ultimately determine the success and sustainability of the organisation.

These two disciplines overlap to cover the broad areas to be considered for optimising human performance in ATM as illustrated in the HP pie chart.