Customer services

We provide multinational air navigation services in the upper airspace (from FL 245 to UNL, or in other words, from 24,500 feet to an unlimited flight level) of:

• Belgium (Brussels UIR)
• Luxembourg (Brussels UIR)
• the Netherlands (Amsterdam FIR) and
• the north-west of Germany (Hannover UIR)

ATC Charts

Pilots and airline operators can find here essential contacts and services.

For tactical support (day of the flight):

For questions relating to tactical issues, contact the Tactical Capacity Manager.

Phone: +31 43 366 1428

For pre-tactical planning (min. 24 hours before the flight):

For questions relating to possible re-routings, pre-tactical regulations, sector configuration or slot issues, contact the Pre-tactical Cell.

Phone: +31 43 366 1473

For general enquiries:

Contact the Customer Relations Department.

Phone: +31 43 366 1473

For incident notification and investigation:

Contact the Incident Investigations Department.

Join the CPDLC Programme

We operate controller-pilot datalink (CPDLC) services as an additional communication means to traditional voice communications and are keen on welcoming new partners. Our objective is to promote the use of CPDLC in Europe to achieve safety and capacity gains.
For more information on the CPDLC programme at the Maastricht Upper Area Control Centre, contact:

Programme Manager: Gustaaf Janssens
Telephone: +31 43 366 1252
Operational Support: Volker Stuhlsatz
Telephone: +31 43 366 1510

More information on controller-pilot datalink communications at the Maastricht Upper Area Control Centre

For questions relating to lower airspace:

For questions relating to the lower airspace (below FL 245 in Belgium, Luxembourg (Brussels UIR), the Netherlands (Amsterdam FIR) and the north-west of Germany (Hannover UIR), please contact:

• Belgium and Luxembourg: Belgocontrol
• Netherlands: ATC the Netherlands
• Germany: Deutsche Flugsicherung

Background information

Providing the safest and most efficient services – at the best value for money – to our customers, while respecting the environment, is our commitment.

Challenges facing the airlines, in the form of rising fuel prices and strengthening competition, also mean that we must be able to provide optimum flight profiles and routes. More direct and efficient routes not only help to enhance the profitability along all of the industry’s value chain, they also result in reduced fuel burn, a reduction in noise levels and a decrease in aircraft emissions.

At tactical level, we maintain daily contacts with aircraft operators to provide assistance and, where necessary, propose alternative routes to circumnavigate congested routes with the aim of ensuring punctuality and efficiency.

• About the Maastricht Upper Area Control Centre