For real-time ATFCM problems which require immediate action contact our E-Helpdesk via the Network Operations Portal (NOP). If that is not accessible, please call the Central Flow Helpdesk for assistance:
For real-time operational queries about flight plan messages sent to the IFPS system, please call:
For urgent login, or technical problems (use of access tokens, B2B certificates, transmission, terminals, technical CHMI issues) contact the customer technical service desk and operations (CSO) help desk, please call: